Patient Booker

Adecco; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency in the UK is looking for a Patient Booker to support clinical operations. The individual will be responsible for checking referrals, contacting patients, logging interactions, and preparing necessary documentation. Candidates must have strong attention to detail, excellent communication skills, and previous experience in patient booking. This temporary full-time role offers an hourly rate of up to £12.60, with benefits including annual leave and a competitive pension scheme.

Benefits

Annual leave entitlement

Discount vouchers and points

24/7 helpline support program

Eye care vouchers

Competitive pension scheme

Qualifications

• Strong attention to detail to manage schedules and records accurately.
• Excellent communication skills to interact effectively with patients and health care professionals.
• Proficient data entry skills to maintain up-to-date patient information.
• Previous patient booking or similar experience is essential for this role.

Responsibilities

• Check referrals for patient suitability to be seen within clinical units.
• Contact suitable patients to offer appointments and record outcomes.
• Log all contact with patients in line with the required process.
• Prepare patient notes and historical health information for appointments.
• Report outcomes of appointments timely to facilitate billing.
• Support audit activities and assist in stock piling/ordering equipment.

Skills

Attention to detail

Communication skills

Data entry skills

Previous patient booking experience

Job description

Job Details

• Position: Patient Booker
• Location: Stoke on Trent
• Contract Type: Temporary (3 months initially)
• Working Pattern: Full Time, Monday - Friday 8:00 AM – 4:00 PM
• Hourly Rate: Up to £12.60

Role Summary

• Checking referrals from acute service teams or GPs for patient suitability to be seen within clinical units.
• Contacting suitable patients to offer appointments, recording outcomes, ensuring patients receive and understand all required information and medications, escalating clinical queries to a nurse.
• Logging all contact received and made with patients in line with required process.
• Preparing patient notes and historical health information for appointments.
• Reporting outcomes of appointments timely to schedule follow‑up activity and facilitate billing.
• Supporting audit activities, checking historic patient outcome data and assisting in stock piling/ordering of equipment and consumables.

Skills and Requirements

• Strong attention to detail to manage schedules and records accurately.
• Excellent communication skills to interact effectively with patients and health care professionals.
• Proficient data entry skills to maintain up-to-date patient information.
• Previous patient booking or similar experience is essential for this role.
• Successful candidate must undergo a basic DBS check and provide sufficient references.

Benefits

• Annual leave entitlement.
• Perks at work – discount vouchers and points to spend.
• Support program with 24/7 helpline.
• Eye care vouchers.
• Competitive pension scheme.

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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