Patient Appointment Centre Clerk | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Sefton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare trust in the UK is looking for a dedicated individual to provide a booking service for outpatient referrals in Sefton. The role involves organizing appointments effectively to meet targets, coupled with excellent customer service skills. Ideal candidates should work on their initiative and manage time efficiently. This is an office-based position with an application deadline on 28th October 2025.

Qualifications

• Experience of handling customer inquiries effectively.
• Ability to work independently after proper training.
• Skills in booking and rearranging outpatient appointments.
• Capability to meet daily operational deadlines.

Responsibilities

• Register referrals for outpatient appointments.
• Book, cancel, and re-schedule appointments as required.
• Make and receive telephone calls for appointment management.
• Train to understand medical terminology for accurate appointment booking.

Skills

Customer service skills

Initiative

Organizational skills

Time management

Job description

Overview

To provide a booking service for all Outpatient referrals, to be able to organise appointments using initiative in sometimes complex situations to ensure patients are seen within the Trust and Government targets.

Location

Office Based.

Responsibilities

• Register Referrals
• Book appointments and cancel and re-schedule appointments
• Make outbound telephone calls and take in-bound telephone calls
• Train to have an awareness of Medical terminology to enable appointment booking

About the Employer

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Qualifications

• Experience of dealing with customers
• Work on own initiative once trained
• Book and re-arrange Outpatient appointments
• Meet daily deadlines

Application Deadline

This advert closes on Tuesday 28 Oct 2025