Patient and Clinical Support Team Member

Primary Care Careers; Bedford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization in Bedford is looking for an enthusiastic part-time receptionist to join their team. You will play a critical role in patient experience, including greeting patients, managing appointments, and answering queries. The ideal candidate will have strong customer service skills, excellent communication abilities, and the capacity to work well under pressure. Benefits include an NHS pension scheme, a competitive salary, and paid breaks.

Benefits

NHS pension scheme

Eye-care vouchers

Annual leave: minimum 23 days

Paid breaks

Qualifications

• Ability to work in a polite, confidential, and discreet manner respecting patients and colleagues.
• Experience of working with the general public in sensitive situations.
• Previous medical or healthcare receptionist experience is desirable.

Responsibilities

• Greeting and directing all patients.
• Making appointments and answering queries.
• Maintaining patient database and records.

Skills

Customer service skills

Excellent communication skills

Strong IT and administration skills

Job description

The De Parys Group has an exciting opportunity for an enthusiastic and proactive receptionist to join our team on a part‑time basis working 25 hours per week Monday – Friday 13:30–18:30.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face‑to‑face, online and by telephone.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records; photocopying, filing and scanning.

Please see the attached job description for further information.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service / patient experience, offers excellent communication skills and has the following attributes:

• Ability to work in a polite, confidential and discreet manner respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

The De Parys Group’s priority is to provide the highest standard of clinical care to the 38,000 patients registered with the practice. We aim to work collaboratively with other healthcare providers and support organisations to enable more patients to be treated in a primary care setting closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a strong training ethos within the practice with a team of medical and non‑medical educators as well as opportunities for non‑clinical staff to develop and progress.

TDPG is fortunate to have its own dispensaries at our De Parys and Bromham; in addition to our routine GMS services we offer a comprehensive range of services including minor surgery, LARC provision and anticoagulation clinics.

We have high QOF achievement and excellent KPIs within the group.

Benefits include :

• NHS pension scheme.
• Proper pay.
• Eye‑care vouchers.
• Annual leave: minimum 23 days FTE with enhancements for long service.
• Paid breaks.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employment Type : Full‑Time

Experience : years

Vacancy : 1