Patient Advisors - The Bay Medical Practice

The Bay Medical Practice; Sandown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local medical practice in Sandown is seeking Patient Advisors (GP Receptionists) to provide excellent service to patients by offering support in accessing care and assisting clinicians. Ideal candidates will have strong communication skills, be adaptable, and work well in teams. The role is full-time and offers competitive pay along with various staff benefits. Join us for a rewarding career in a supportive environment.

Benefits

27 days’ annual leave + bank holidays

NHS Pension Scheme

Benenden Health membership

Wellbeing support & staff socials

Retail discounts

Free flu jabs & eye care vouchers

Ongoing training & progression opportunities

Qualifications

• Passionate about great service.
• Friendly, professional, and a confident communicator.
• Organised, calm under pressure, and adaptable.
• IT literate and open to learning new systems.
• A strong team player with a positive attitude.

Responsibilities

• Act as the first point of contact for patients.
• Help patients access the right care and support.
• Keep the practice running smoothly.

Skills

Communication skills

Customer service orientation

Organisational skills

IT literacy

Team player

Job description

Join Our Team as a Patient Advisor (GP Receptionist)

The Bay Medical Practice – Sandown & Shanklin
Full-time
Competitive salary | NHS pension | Excellent staff benefits

About the Role

We’re looking for Patient Advisors (GP Receptionists) to join our friendly, patient-focused team.

As the first point of contact, you’ll help patients access the right care, support clinicians, and keep the practice running smoothly.

Why Join Us?

• 27 days’ annual leave + bank holidays (rising with service)
• NHS Pension Scheme
• Benenden Health membership (after probation)
• Wellbeing support & staff socials
• Retail discounts, free flu jabs & eye care vouchers
• Ongoing training & progression opportunities

Who We’re Looking For

• Passionate about great service
• Friendly, professional, and a confident communicator
• Organised, calm under pressure, and adaptable
• IT literate and open to learning new systems
• A strong team player with a positive attitude

Healthcare or customer service experience is helpful but not essential — full training is provided.

Key Dates

Applications close: 19 December 2025
Start date: January 2026

How to Apply

If you’re looking for a meaningful, people-focused role in a supportive team, we’d love to hear from you.

Apply today and join The Bay Medical Practice — where care, compassion and innovation come together.