Patient Advisor

Optical Express Group; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider is seeking a part-time Patient Advisor for their York location. The ideal candidate will provide exceptional patient care, assist in consultations, and build strong relationships with patients. Key qualities include strong organizational skills and a passion for delivering world-class customer service. This role includes 16 hours a week with a competitive salary starting at £26,000 plus additional bonuses. Join a dedicated team focused on excellence in patient care.

Benefits

29 days annual leave

Free Laser Eye Surgery and Intraocular Lens Surgery

Free eye tests

Discounted prescription eye wear and sunglasses

Generous friends and family discount scheme

Ongoing training and development opportunities

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills to manage patient interactions.
• Ability to communicate clearly with diverse patients.

Responsibilities

• Build relationships with patients and ensure regular communication.
• Assist in patient consultations and perform health checks.
• Maintain accurate patient records and discuss finance options.

Skills

World-class customer service

Strong organisational skills

Clear communication

Experience with sales targets

Motivated and driven

Job description

Job Title – Patient Advisor

Hours: Part Time – 16 hrs per week – 2 days ( Mon & Fri ) with potential to work additional 8 more hours

Salary: From £26,000 + Bonus Pro rata

Location: York

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Previous experience working towards sale targets and personal KPI’s
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.