Patient Advisor

OPTICAL EXPRESS; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading optical care provider in Wolverhampton seeks a Patient Advisor to deliver exceptional service to patients. The role includes building relationships, assisting in consultations, and scheduling treatments with a client-centric approach. Candidates should have strong communication and organizational skills, previous experience with sales targets, and a passion for customer service. This position offers a competitive salary, flexible hours, and ongoing training in a supportive environment.

Benefits

State of the art working environments

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Generous friends and family discount

Ongoing training and development

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills for managing patient interactions.
• Ability to communicate clearly with diverse individuals.
• Experience working towards sales targets and KPIs.
• Motivated and driven personality.

Responsibilities

• Build relationships with patients before and after treatments.
• Assist in patient consultations and health checks.
• Schedule treatment dates and maintain accurate patient records.
• Discuss finance options with patients.

Skills

Customer service

Organisational skills

Communication skills

Sales targets experience

Job description

Job Title - Patient Advisor

Hours: Full Time - 40 hours (must be flexible to work weekends)

Salary: From £26,000 per annum + Bonus

Location: Wolverhampton with occasional cover at Dudley Clinic

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Benefits

• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It's our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Day‑to‑day responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Ideal candidate

• Have a passion for providing world‑class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working towards sales targets and personal KPI's
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.