Patient Advisor

OPTICAL EXPRESS; Royal Leamington Spa; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Royal Leamington Spa is seeking a Patient Advisor to deliver exceptional patient care. This full-time role involves building relationships with patients, assisting in consultations, and managing records. Ideal candidates will have a passion for customer service, strong organizational and communication skills, and experience with sales targets. Benefits include a modern working environment, generous annual leave, and ongoing training opportunities.

Benefits

State of the art working environment

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Friends and family discount

Ongoing training opportunities

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Strong organizational skills.
• Ability to communicate clearly with diverse audiences.
• Experience working towards sales targets.

Responsibilities

• Build relationships with patients and ensure communication.
• Assist in patient consultations.
• Scan patients' eyes for health checks.
• Help patients complete health questionnaires.
• Introduce patients to their optometrist.
• Schedule treatment dates.
• Discuss finance options.
• Maintain accurate patient records.

Skills

Customer service

Organizational skills

Communication

Sales targets

Job description

Patient Advisor

Job Title - Patient Advisor

Hours: Full Time - 40 hours

Salary: From £26,000 per annum + Bonus

Location: Leamington Spa with occasional cover at Coventry Clinic

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Benefits

• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records
• Role involves occasional cover at Coventry Clinic ( travel covered by the business)

Ideal candidate

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working towards sales targets and personal KPI's
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.