Patient Advisor

Hucclecote Surgery; Gloucester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A busy healthcare provider located in Gloucester is looking to recruit two part-time Patient Advisors. Candidates must demonstrate excellent interpersonal, communication, and organisational skills, with the ability to work under pressure. The role involves providing customer service, managing phone calls, and handling appointments. Successful candidates will receive training, and prior experience is not essential. This is a great opportunity for individuals looking to develop their careers in a supportive environment.

Benefits

25 days annual leave plus Bank Holidays

Membership to the NHS pension scheme

Supportive management team

Qualifications

• Minimum 3 GCSEs level 9-4 (or equivalent).
• Experience in reception/office administration.
• Prior experience in a GP or healthcare setting preferred.

Responsibilities

• Providing front-of-house customer service to all stakeholders.
• Answering, screening and navigating incoming phone calls.
• Booking appointments and administering prescription requests.

Skills

Interpersonal skills

Communication (verbal and written)

Organisational skills

Time management

Ability to multi-task

Accuracy

Education

English language GCSE (level 9-4) or equivalent

Mathematics GCSE (level 9-4) or equivalent

Tools

Clinical system SystmOne

IT including Office

Job description

We currently have two part-time vacancies for a PatientAdvisors (prior experience of working as a receptionist in a healthcareenvironment would be beneficial but not essential as we are happy to train theright candidates who show promise and who we feel will fit into our existing friendlyteam) covering the following hours:

25.5 hours

Thursday: 1pm-6:00pm

Friday: 1pm-6:30pm

26 hours

Monday: 1pm-6:00pm

Tuesday: 1pm-6:00pm

Thursday:1pm-6:30pm

Friday:1pm-6:30pm

Main duties of the job

The candidates must demonstrate excellent interpersonal,communication, customer service and organisation skills, together with theability to work well under pressure whilst juggling a varied workload.

We are willing to train and develop the right applicantsand over the years staff have been developed and promoted to senior positionswithin the practice. We believe our staff are important and the management teamare very supportive.

Starting salary will depend on experience raising after completionof a successful 6-month probation period, 25 days annual leave, plus BankHolidays and membership to the NHS pension scheme.

Candidates must have a minimum of 3 GCSEs level 9-4 (orequivalent).

The role involves:

Providing front-of-house customer service to allstakeholders in a professional and friendly manner

Answering, screening and navigating incomingphone calls

Providing accurate information to callers andsignpost to the appropriate person

Booking of appointments

Administration of prescription requests andenquiries

Administration of patient tasks

Registration of new patients

Opening and distributing post

Scanning of clinical correspondence

About us

Hucclecote Surgery is a bustling, busy, forward thinking GP Practice on the outskirts of Gloucester City.Our clinical team look after 9,000 patients and this is only possible with the dedicated support and hard work from our reception and administrative teams.

Job responsibilities

The duties and responsibilities to be undertaken by themembers of the reception/administration team may include any or all of theitems in the following list. Duties mayvary from time to time under the direction of the Practice Manager, dependenton current & evolving workload and staffing levels. The Practice reserves the right to alterthese if deemed necessary:

• Opening up/locking-up of practice premises and maintainingsecurity in accordance with practice protocols.
• Maintaining and monitoring the practice appointmentssystem.
• Processing personal and telephone requests forappointments, visits and telephone consultations and ensuring callers aredirected to the appropriate healthcare professional.
• Navigation of patients to the correct healthcareprofessional.
• Processing and distributing incoming mail, emails andfootfall enquiries.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance withpractice guidelines.
• Computer data entry/data allocation and collation;processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests frompatients, other team members and associated healthcare agencies and providers.
• Actioning administration tasks ensuring tasks are dealtwith professionally and in a timely manner.
• Processing deductions for patients leaving the practice.
• Forwarding clinical correspondence to the correct staffmember and ensuring coding is allocated.
• Provision of refreshments for staff and visitors asrequired; keeping the kitchen area clean and tidy.
• Keeping the reception area, notice-boards and leafletdispensers tidy and free from obstructions and clutter.
• Undertake training formally or informally as the businessdictates.
• Any other tasks that are required from time to time asdirected by the management team.

Person Specification

Qualifications

• Skills:
• Interpersonal
• Communication verbal and written
• Organisational
• Ability to multi-task whilst working under pressure
• Accuracy
• Time management
• Qualifications:
• English language GCSE (level 9-4) or equivalent
• Mathematics GCSE (level 9-4) or equivalent
• Experience:
• Reception/office administration
• IT including Office
• Personal Attributes:
• Team player
• Confident
• All rounder who is flexible
• Sense of humour
• Experience:
• Previous GP or health care
• Clinical system SystmOne
• Qualifications:
• Business Administration GCSE or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.