Patient Adviser

Portland Medical; City Of London; On-site; GBP 24,000; Part time

Job summary

A leading healthcare provider in the City of London is seeking a reliable Patient Adviser to offer exceptional front-desk service to patients. The role involves managing enquiries, processing appointments, and supporting healthcare professionals. Ideal candidates will have customer service experience and a GCSE or equivalent. This position offers a competitive hourly rate of £12.21, equating to an annual salary of £23,809.50.

Benefits

Supportive working environment

Opportunities for development and training

Flexible work-life balance

Qualifications

• GCSE or equivalent required.
• Experience in customer service and working in primary care is essential.

Responsibilities

• Provide front-desk service to patients and visitors.
• Handle patient enquiries in person, by phone, and online.
• Process appointment bookings and manage queries.

Skills

Customer Service

Handling Enquiries

Administration

Education

GCSE or equivalent

Job description

We are seeking a reliable and enthusiastic Patient Adviser to join our friendly and supportive team at Portland Medical Centre, part of the Bourne Health Partnership. The Patient Adviser team is the first point of contact for patients and all visitors at Portland Medical Centre. The Patient Advisers provide a reception service and handle all queries from patients on reception. The team also deals with day‑to‑day enquiries that come to the practice via our online portal.

We appreciate the interest of all applicants. Please note that we may close this vacancy early if we identify a suitable candidate before the advertised closing date, so we encourage interested applicants to apply as soon as possible.

Main duties of the job

• Provide a friendly and professional front‑desk service to all patients and visitors.
• Handle patient enquiries in person, over the phone, and via the online portal.
• Process appointment bookings, cancellations, and rescheduling requests.
• Assist patients with general enquiries about practice services and signpost them to appropriate healthcare professionals or external services.
• Manage and respond to patient queries submitted via the online portal.
• Process prescription requests, referrals, and other administrative forms.
• Maintain accurate and up‑to‑date records using the practice’s clinical system.
• Support with scanning, filing, and managing correspondence, ensuring data protection compliance.
• Assist in monitoring and actioning emails and tasks within the practice’s communication systems.
• Assist with the organisation and administration of QOF recalls, ensuring patients attend necessary reviews and screenings.
• Contact patients via phone, SMS, or letter to remind them of due appointments or health checks.
• Ensure accurate recording of QOF‑related data to support practice targets and patient care quality.
• Provide administrative assistance to clinicians and practice staff as required.

About us

The Bourne Health Partnership is a dynamic and growing NHS primary care organisation comprising four GP practices: Portland Medical Centre in South Norwood, Keston Medical Practice and The Moorings Medical Practice in Purley and Kenley, and Esher Green Surgery in Surrey Downs. Together, we care for a population of over 55,000 patients.

We offer a supportive and inclusive working environment, opportunities for development and training, a chance to contribute meaningfully to improving patient outcomes, and flexibility to support work‑life balance.

Person Specification

Qualifications

• GCSE or equivalent

Experience

• Customer Service
• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 an hour. Based on 37.5 hours per week the annual salary will be £23,809.50.