Patient Administrator - Dynamic A&E Support (Flexible Hours)

Allscreens Nationwide Ltd; Isleworth; On-site; GBP 22,000 - 26,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator to join the busy A&E Department at the West Middlesex Site. You will provide comprehensive, patient-focused administrative support to a multi-disciplinary team, handling admissions, records, and coordination with clinicians.

The role requires excellent listening and communication skills, organisation, and flexibility to cover various shifts including weekends and bank holidays. Training and probation apply.

Qualifications

• Excellent listening and communication skills.
• Ability to work autonomously and as part of a multidisciplinary team.
• Willingness to work a variety of shifts including weekends and bank holidays.
• Experience in healthcare administration is desirable.

Responsibilities

• Liaise with consultants and admin staff on appointments, referrals, discharge summaries and health records.
• Coordinate with other departments regarding patient care pathway and service delivery.
• Support Team Leader and clinicians to run clinics and procedure lists.
• Liaise with other hospitals and GPs on patient care pathways.
• Prepare for clinics with relevant documentation and notes ready.
• Use Trust computer systems to generate clinic lists and locate missing notes.
• Use CRT system to register/move/locate medical case notes.
• Prepare externally transcribed correspondence for signature and despatch.
• Match correspondence from transcription service with patient and clinician; dispatch letters.
• Correct mismatches against medical records; liaise with staff as needed.
• Advise patients upon booking-in for appointments.
• Add patients to the PAS system before appointments.
• Type urgent letters and reports as required.
• Register new referrals and keep patient information up to date.

Skills

Communication

Customer service

Organisational skills

Teamwork

Empathy

Tools

PAS system

CRT system

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator to join the busy A&E Department at the West Middlesex Site. You will provide comprehensive, patient-focused administrative support to a multi-disciplinary team, handling admissions, records, and coordination with clinicians.

The role requires excellent listening and communication skills, organisation, and flexibility to cover various shifts including weekends and bank holidays. Training and probation apply.