Patient Administrator A&E Department | Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading healthcare trust in Greater London seeks a Patient Administrator Band 3 for the A&E department. The role requires strong administrative skills, excellent communication, and the ability to work in a fast-paced environment. Responsibilities include liaising with medical staff and managing patient documentation. Successful candidates will be organized, adaptable, and customer-focused, contributing to high-quality patient care. The position involves shift work, including weekends and bank holidays, at the Chelsea and Westminster site.

Qualifications

• Experience in providing administrative support in a healthcare setting.
• Ability to work autonomously and within a team.
• Strong customer service orientation.

Responsibilities

• Liaise with consultants and admin staff regarding patient appointments.
• Prepare documentation for clinics ensuring availability of all relevant notes.
• Register new referrals and maintain up-to-date patient information.

Skills

Excellent communication skills

Organisational skills

Flexibility

Team player

Empathy for others

Job description

Patient Administrator Band 3 – A&E Department

Chelsea and Westminster Site. Monday – Sunday, Weekends and Bank Holidays. Must be able to do all the shifts.

Shift times:

• 07:30 – 17:30
• 08:00 – 18:00
• 12:00 – 22:00
• 10:00 – 08:00 night shift

PREVIOUS APPLICANTS NEED NOT APPLY

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea and Westminster site working in our busy A&E Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our A&E Department. The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in both of the following areas, providing cross cover where necessary:

Majors
Front Reception

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Roles and responsibilities

• Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
• Contact other departments and teams as necessary relating to the patient care pathway and service delivery
• Support the Team Leader and practitioners with the smooth running of clinics and procedure lists.
• Liaise with other hospitals and GPs regarding patient care pathways
• Prepare for clinics ensuring all relevant documentation is available and notes are prepared
• Use Trust's computer system, to generate clinic lists and help locate missing notes
• Use of the case note record tracking (CRT) system to electronically register/move/transfer/locate medical case notes
• Prepared all externally transcribed correspondence for signature and despatch within the agreed Trust timeframe, escalating where necessary.
• Match all correspondence typed by the managed transcription service with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.
• Correct any mismatches by reference to medical record, original dictation, communication with the transcription service and if required clinical staff.
• Provide any specific advice to patients upon booking-in, in preparation for their appointment
• Ensure all patients are added to the Trusts PAS system before their appointment
• Type urgent letters and reports as required
• Register new referrals, and ensure all patient information is up to date and complete
• Book outpatient appointments

Please refer to the job description for the full list of roles and responsibilities

This advert closes on Sunday 4 Jan 2026