Patient Administrator

Circle Health; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading independent healthcare provider in the United Kingdom is seeking a full-time Patient Administrator to join their Administration team. The role involves ensuring efficient management of patient queries, handling mail, and adhering to best practice processes throughout the patient journey. Candidates should have previous administration experience, ideally in healthcare, and possess good PC skills. Benefits include 25 days holiday per year, a private pension scheme, and various staff discounts and wellbeing tools.

Benefits

25 days holiday per year

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Enhanced family friendly policies

Non-contributory life insurance

Access to discounts and rewards

Employee recognition programmes

Qualifications

• Previous administration experience in a private healthcare environment would be beneficial.
• Proficient in the use of software and systems.

Responsibilities

• Contribute to the smooth running of the patient administrative process.
• Manage all incoming and outgoing mail.
• Ensure all patient queries are dealt with efficiently.

Skills

Administration experience

Proficient PC skills

Basic financial awareness

Education

GCSE Maths and English at grades A to C

Job description

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department. This is a full‑time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure all patient queries are dealt with efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of the Health and Safety at Work Act and ensure appropriate measures are taken for patients, relatives, visitors, hospital staff and contractors.
• Comply with all relevant mandatory training. Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Proficient in the use of a PC, including the use of software and systems.
• Basic financial awareness.

Qualifications

• Previous administration experience in a private healthcare environment would be beneficial.

About the Employer

Woodlands Hospital in Darlington is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals and clinics, performing more complex surgery than any other private healthcare provider in the country.

Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service.
• Private Pension Scheme.
• Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions.
• Friends & Family Hospital Discounts.
• Family Friendly policies, including enhanced maternity, paternity and adoption pay.
• Non‑contributory life insurance.
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
• Access to resources, tools and services to support your wellbeing.
• Employee recognition programmes.
• Industry leading training and development opportunities.