Patient Administrator

University Hospital Southampton NHS FT; Southampton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading acute teaching hospital in Southampton is seeking a Full-time Patient Pathway Coordinator to join its Neurosurgery team. The role involves providing essential administrative support that significantly impacts patient experiences. Duties include coordinating appointments, managing correspondence, and ensuring communication among healthcare professionals. Ideal candidates will possess relevant experience in a clinical or customer-focused environment, alongside proficiency in Microsoft Office. Join a supportive workplace that values professional development and offers competitive benefits.

Benefits

NHS discounts

Minimum 35 days paid holiday

Generous pension scheme

Qualifications

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level.
• Experience as a Receptionist or Admin Assistant linked to a clinical service or customer focused environment.
• NVQ Level 3 in Business Admin or equivalent level of experience.
• Proficient in all aspects of Microsoft Office.
• Administrative and organisational experience.

Responsibilities

• Provide comprehensive administrative support to the Neurosurgery team.
• Coordinate appointment bookings and manage correspondence.
• Facilitate smooth flow of information among clinicians and support services.

Skills

Literacy and numeracy skills (GCSE level)

Experience in Reception or Admin linked to clinical service

Proficiency in Microsoft Office

Organisational skills

Education

Good standard of secondary education

NVQ Level 3 in Business Admin

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role. Please Note: This role is advertised internally and is open to staff employed on a UHS group contract of employment (including subsidiary companies: UEL, WPL, and UPL) AND for those currently working for the Trust via NHSP. This does not extend to those employed through any other agency. Main duties of the job We have an exciting opportunity available for a Full‑time patient pathway coordinator to join our busy but exciting Neurosurgery team at the Wessex Neurological Centre. This role is essential for the seamless operation of our services and significantly impacts our patients' experiences. In collaboration with your team of consultants, you will provide comprehensive administrative support. Your responsibilities will be diverse and will include direct communication with patients and healthcare professionals, coordinating appointment bookings, managing correspondence and actions from outpatient clinics, and ensuring the smooth flow of information among various clinicians and support services. UHS offers outstanding training and development opportunities to help you achieve your career aspirations.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting. For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard
• Experience as a Receptionist or Admin Assistant linked to a clinical service or customer focused environment
• NVQ Level 3 in Business Admin or equivalent level of experience
• Proficient in all aspects of Microsoft Office
• Administrative and organisational experience