Patient Administrator

NHS; Norwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in the UK seeks a Patient Administrator to deliver an efficient bookings service. Key responsibilities include handling calls, scheduling appointments, and managing operations using medical software. Ideal candidates will have experience in the medical sector but this is not essential. Competitive salary and employee benefits are offered.

Benefits

25 days annual leave (plus Bank Holidays)

Company Pension Scheme

Life Assurance

CPD Opportunities

Cycle to Work Scheme

Responsibilities

• Provide efficient and effective bookings administrative service.
• Manage all administrative tasks and reports.
• Answer incoming calls in a professional manner.

Skills

Handling medical information discreetly

Experience in the medical sector

Tools

Soliton

System One

ERS

IEP

Patient Portal

Job description

The Patient Administrator duties include but are not limited to: provide an efficient and effective bookings service for public and independent health care services, prioritising workload in accordance with business need. To ensure all work is undertaken to the highest standard and in accordance with the Key Performance Indicators as specified within the respective underpinning contract. This will include the management of all administrative tasks and reports. To answer incoming calls in a professional manner and providing an excellent level of service to patients. To call patients to book initial appointments, Theatre and arrange follow up appointments. To be fully competent in the use of Soliton, System One, ERS, IEP and Patient Portal.

Main duties of the job

We are looking for a responsible Patient Administrator to provide an efficient and effective bookings administrative service. For this role, you should be able to handle medical information discretely. Our ideal candidate will have experience in the medical sector however this is not essential.

About us

Cora is a leading provider of community healthcare services in the UK. We deliver MSK (musculoskeletal) services, diagnostic imaging, day-case surgery, physiotherapy, rehabilitation, podiatry, persistent pain management, mental health, orthopaedic and rheumatology services. We want everyone to have the opportunity to thrive. We help people help themselves, to get back to their best or to simply find a new way forward.

Job responsibilities

We continue to reward our staff with competitive salaries and a great range of employee benefits. These include: 25 days annual leave (plus Bank Holidays) and option to buy/sell Private Healthcare (Benenden) Company Pension Scheme Life Assurance Blue Light Card Refer a Friend Scheme CPD Opportunities Wagestream Reward Gateway Cycle to Work Scheme Smart Tech EV Car Scheme. If this role sounds like you, then we'd love to hear from you.

Person Specification

Experience

• Experience using Soliton, System One, ERS, IEP and Patient Portal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.