Patient Administrator

circlehealth; Cheadle; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Holiday 25 days + bank holidays

Private pension

Private health cover

Family discounts

Maternity/Paternity pay

Life insurance

Rewards program

Training & development

Job summary

Circle Health Group is seeking a Patient Administrator to join The Alexandra Hospital in Cheadle. This part-time role covers 30 hours weekly with a flexible shift pattern including evenings and weekends.

The successful candidate will support the patient journey, handle queries, process bookings, manage mail, and uphold health and safety standards. 30 hours weekly, salary £24,947 per year with benefits.

Qualifications

• Maths and English GCSEs at grades A–C or equivalent.
• Proficient in PC use and relevant software/systems.
• Basic financial awareness.
• Experience in private healthcare administration is a plus.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Follow Circle Health Group best practice process maps to provide a standard service to patients, visitors, consultants and staff.
• Ensure all patient queries are dealt with efficiently and professionally.
• Manage all incoming and outgoing mail.
• Approve electronic bookings and update bookings received via email.
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures are taken.

Skills

GCSE Maths

GCSE English

PC proficiency

Financial awareness

Private healthcare admin

Education

GCSE level 2 equivalent

Job description

Patient Administrator

The Alexandra Hospital in Cheadle is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in the Administration department.

This is a part‑time role for 30 hours a week. The role holder will be required to cover a flexible shift pattern with evening and weekend being essential.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Salary: £24,947.00 per year

Location: The Alexandra Hospital in Cheadle
Contract type: Permanent
Hours: 30 hours per week

Salary & Benefits

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities
• ...and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles...and more.

We're passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy