Patient Administration Support Officer

NHS; South Shields; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in South Shields is seeking a dedicated Patient Administration Support Officer. The role involves maintaining workflow efficiencies and supporting clinical staff. Candidates should have good communication skills and at least 2 years in an office environment. This permanent position offers a salary of £24,465 per year for a 37.5-hour work week.

Qualifications

• Worked in an office/administration environment for 2 years.
• Desirable: Worked in GP Practice for minimum of 2 years.

Responsibilities

• Ensure workflow for the PASO Team is up to date.
• Assist in providing high quality service.

Skills

Good communication

Highly organized

Customer service

Tools

Emis WEB

Job description

Overview

This role is 37.5 hours per week, the current working pattern is Monday - Friday, working 7.5 hours per day.

Are you hard working, have good communication and highly organised?

Our Patient Administration Support Officers Team play a vital role in supporting our Clinical Staff, Management and Senior Teams who are based over two sites. This role is varied, interesting and highly valued. If you feel you have the qualities and skills to make a difference to our patients care we want to hear from you!

In this post you will join a team who deal with work flow such as prescriptions, registrations, amendments and deductions, recall for long term conditions and childhood immunisations.

Main duties

The main focus of the role is to ensure that our busy workflow is kept up to date!

You will work as part of a team of nine, four Patient Administration Support Officers, one Medical Notes Summariser, two Senior Clinical Assistants and two Clinical Assistants.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

About us

Our team comprises of Partners, salaried GPs, Nurses, NA's, HCAs, Registrar's, F2 GP who look after over 22700 patients, across two sites many of which have been with us across generations. You will be part of over 30 non clinical staff who look after various aspects of the highly achieving practices.

We spend time in our staff rooms catching up over food which is always on the go! We have a passion for a good cuppa be that tea or coffee and never refuse cake!

Details

Date posted: 28 October 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year Pro rata to WTE (37.5hrs per week)

Contract: Permanent

Working pattern: Full-time

Reference number: A3186-25-00025

Job locations: Wawn Street Surgery, Wawn Street, South Shields, Tyne And Wear, NE33 4DX

Job description

Job responsibilities

Job Title: Patient Administration Support Officer

JOB PURPOSE

To ensure that workflow for the PASO Team is kept up to date and output is delivered on time.

All staff assist the Partnership in providing a high quality service.

This list is not exhaustive

INFORMATION TECHNOLOGY

1. To have a working knowledge of all aspects of the systems necessary to the job.
2. To ensure the security policy is adhered to.

HEALTH AND SAFETY

1. Take reasonable care of themselves and others at work.
2. Co-operate with the practice as far as is necessary to enable them to carry out their legal duty.
3. Not to intentionally or recklessly interfere with anything provided; including personal protective equipment, for health and safety or welfare at work.

Any other duties requested by Partners or Practice Management Team.

This job description may need to be reviewed or revised from time to time as the practice develops.

Person Specification

Experience

Essential

• Worked in an office/administration environment for 2 years
• Customer service

Desirable

• Worked in GP Practice for minimum of 2 years
• Experience of working within administration team in GP Practice
• Knowledge of prescriptions within Emis WEB

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Marsden Road Health Centre

Wawn Street Surgery

South Shields

Tyne And Wear

NE33 4DX

Employer's website: https://marsdenhc.nhs.uk/ (Opens in a new tab)