Patient Administration Officer (12-month FTC, Elstree)

GenesisCare UK; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

26 days annual leave

Private medical and dental cover

Employee Assistance Programme

Income protection

Radiotherapy for you and family

Company pension scheme

Wellbeing programmes

Free parking

Retail discounts

Job summary

GenesisCare UK is seeking a Patient Administration Officer at our Elstree cancer care centre to support referrals, coordinate appointments and deliver outstanding customer service from the first contact.

You will work closely with consultants and clinical teams, manage patient pathways in MOSAIQ, and help maintain accurate records while upholding confidentiality.

Qualifications

• Previous administration and customer service experience in a busy environment.
• Excellent communication and interpersonal skills.
• A caring, empathetic and professional approach to patient care.
• Strong organisational skills with excellent attention to detail.
• Confidence managing multiple priorities and working collaboratively within a multidisciplinary team.
• Good knowledge of Microsoft Office, including Outlook, Word and Excel.
• Previous healthcare administration experience is desirable.
• Experience using MOSAIQ would be advantageous but is not essential.

Responsibilities

• Coordinate patient referrals and appointments accurately and efficiently.
• Be the first point of contact for patients, providing exceptional customer service both in person and over the phone.
• Contact patients promptly following referral to guide them through their treatment journey.
• Liaise with consultants, clinical teams and NHS Trusts to ensure smooth patient pathways.
• Schedule appointments and maintain accurate patient records within MOSAIQ.
• Support reception activities, welcoming patients and visitors to the centre.
• Maintain confidentiality and ensure compliance with GenesisCare policies and procedures.
• Help deliver an outstanding patient experience by arranging additional support services where appropriate.
• Support continuous improvement by maintaining quality standards and assisting with training new team members.

Skills

Customer service

Communication skills

Organisational skills

Attention to detail

Team collaboration

MOSAIQ experience

Tools

MOSAIQ

Job description

Are you ready to embark on an exciting journey as a Patient Administration Officer at our state-of-the-art cancer care centre in Elstree? Join our dedicated team at GenesisCare UK and play a vital role in delivering an exceptional experience for patients throughout their cancer journey.

As a Patient Administration Officer, you'll be at the heart of the patient journey, ensuring referrals are processed efficiently, appointments are coordinated seamlessly and every patient receives outstanding customer service from their very first interaction with GenesisCare.

Working closely with consultants, clinical teams and medical secretaries, you'll provide administrative support across the patient pathway while creating a welcoming and compassionate environment for patients and visitors alike.

What You'll Do

• Coordinate patient referrals and appointments accurately and efficiently.
• Be the first point of contact for patients, providing exceptional customer service both in person and over the phone.
• Contact patients promptly following referral to guide them through their treatment journey.
• Liaise with consultants, clinical teams, NHS Trusts and internal departments to ensure smooth patient pathways.
• Schedule appointments and maintain accurate patient records within MOSAIQ.
• Support reception activities, welcoming patients and visitors to the centre.
• Maintain confidentiality and ensure compliance with GenesisCare policies and procedures.
• Help deliver an outstanding patient experience by arranging additional support services where appropriate.
• Support continuous improvement by maintaining quality standards and assisting with training new team members.

What You'll Have

• Previous administration and customer service experience in a busy environment.
• Excellent communication and interpersonal skills.
• A caring, empathetic and professional approach to patient care.
• Strong organisational skills with excellent attention to detail.
• Confidence managing multiple priorities and working collaboratively within a multidisciplinary team.
• Good knowledge of Microsoft Office, including Outlook, Word and Excel.
• Previous healthcare administration experience is desirable.
• Experience using MOSAIQ would be advantageous but is not essential.

Why Choose GenesisCare

Discover what's in store for you when you join the GenesisCare UK team:

• Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
• Prioritise your wellbeing with complimentary private medical and dental cover, access to our Employee Assistance Programme and Income Protection.
• Access our world‑class radiotherapy, free for you and your immediate family if required.
• Secure your future with a competitive Company Contributory Pension Scheme.
• Support your wellbeing with Babylon Health, Headspace and our wellbeing community.
• Enjoy free parking at most of our centres.
• Benefit from exclusive retail discounts.

Who We Are

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy and overall survival.

We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world‑class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy and Theranostics.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.

We're passionate about innovation and working together to make great things happen. We make significant investments in our people, providing opportunities for growth, learning and career development.

Join GenesisCare UK and help shape the future of cancer care.

GCTA-London