Patient Administration Manager Fixed Term

Newmedica; West of England; On-site; GBP 36,000 - 41,000; Full time

Job summary

A leading healthcare provider in the West of England is seeking a Patient Administration Manager. This pivotal role involves overseeing daily patient administration operations, leading a multi-tiered team, and ensuring compliance with CQC standards. The ideal candidate has experience in healthcare administration, strong leadership skills, and a commitment to outstanding patient care. This role offers a competitive salary and a supportive working environment.

Benefits

Competitive Salary

25 days holiday

Company pension scheme

Enhanced family leave

Employee Assistance Programme

Ongoing training and development opportunities

Qualifications

• Proven experience in healthcare administration or operational management.
• Strong leadership and team development skills.
• Excellent communication and problem-solving abilities.
• Proficiency in data reporting and systems management.
• Commitment to patient care and service excellence.

Responsibilities

• Oversee daily patient administration operations ensuring efficiency and compliance.
• Manage waiting lists and align clinic/theatre schedules with service demand.
• Produce performance reports using tools like PowerBI.
• Lead and develop a multi-tiered administrative team.
• Ensure adherence to CQC standards, GDPR and internal policies.

Skills

Office Manager Experience

Management Experience

Leadership Experience

Microsoft Office

Operations Management

Administrative Experience

Tools

Microsoft PowerPoint

Microsoft Excel

QuickBooks

Job description

FTC - 12-month maternity cover

Who Are We

At Newmedica we believe better sight changes lives.

We’re one of Englands top providers of NHS and Private ophthalmology services delivering outpatient care diagnostic testing and advanced eye surgery to thousands of patients every year. With a growing network of specialist clinics across the UK we’re on a mission to make world‑class eye care more accessible for everyone and we’re expanding rapidly.

We’re proud to be officially certified as a Great Place to Work based on independent feedback from our colleagues. This recognition reflects our commitment to creating an inclusive collaborative and empowering workplace where people can thrive.

Your Next Role : Patient Administration Manager

We’re looking for a dynamic and experienced Patient Administration Manager to lead our administrative team across all Newmedica Bristol locations. This is a pivotal role focused on ensuring operational excellence optimising clinic and theatre utilisation and delivering outstanding patient care and customer service.

You’ll work closely with clinical and surgical leads manage key performance indicators and drive continuous improvement across our administrative functions. This is a fantastic opportunity to make a real impact in a fast‑growing healthcare organisation.

Key Responsibilities

Operational Leadership

• Oversee daily patient administration operations ensuring efficiency and compliance.
• Manage waiting lists and align clinic / theatre schedules with service demand.
• Utilise internal systems (OPERA ePR CPM OpenEyes) to manage the patient journey.
• Lead communication standards and resolve administrative complaints.
• Produce performance reports using tools like PowerBI.
• Drive improvements in administrative processes and service delivery.
• Lead private patient services including referral pathways payments and reporting.

People Management

• Lead and develop a multi‑tiered administrative team.
• Manage staffing schedules recruitment onboarding and training.
• Conduct performance reviews and support professional development.
• Foster a culture of collaboration trust and high performance.
• Deputise for the Head of Business when required.

Governance & Compliance

• Ensure adherence to CQC standards GDPR and internal policies.
• Promote patient safety infection control and equality & diversity.
• Support audit activities and represent administration in governance meetings.
• Provide accurate reports to Integrated Care Boards and Head Office.

What We’re Looking For

• Proven experience in healthcare administration or operational management.
• Strong leadership and team development skills.
• Excellent communication and problem‑solving abilities.
• Proficiency in data reporting and systems management.
• Commitment to patient care and service excellence.

Why Join Us

• Be part of a mission‑driven organisation transforming eye care.
• Work in a certified Great Place to Work environment.
• Enjoy opportunities for growth development and innovation.
• Make a meaningful difference in patients lives every day.

What You’ll Get in Return

We know that great people make a great company so we offer a comprehensive and supportive package including :

• Competitive Salary : 36350 to 40700
• 25 days holiday bank holidays
• Company pension scheme
• Enhanced family leave and sick pay
• Employee Assistance Programme 24 / 7 confidential support
• Perks & Discounts from eyewear to retail savings
• Ongoing training and development opportunities

Be Part of Something Bigger

This is more than just a job its a chance to grow your career in a forward‑thinking patient‑first organisation that values your voice and invests in your future. If youre ready to make a real difference and help transform eye care across the UK we’d love to hear from you.

Apply now and take the next step in your career with Newmedica.

This role closes on 24 October 2025 however we reserve the right to close the vacancy earlier if we receive a high volume of applications.

Our employment offers are subject to receipt of satisfactory pre‑employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

If you would like an informal chat about the opportunity or to request a job description please contact

At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender age disability sexual orientation race language religion ethnic or social origin

Required Experience :

Manager

Key Skills

Office Manager Experience,Microsoft Office,Management Experience,QuickBooks,Accounting,Business Management,Microsoft Powerpoint,Microsoft Excel,Operations Management,Administrative Experience,Leadership Experience,Bookkeeping

Employment Type :

Contract

Experience :

years

Vacancy :

1

Monthly Salary :

36350 - 40700