Patient Administration Manager

Fusion People Ltd; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare services provider in Bristol is seeking an experienced Patient Administration Manager to oversee operations across multiple sites. This full-time role involves leading a team to ensure efficient patient administration, maintaining high standards in patient care, and driving improvements in processes. The ideal candidate will have a strong background in healthcare administration and a passion for excellent patient service. Competitive salary and generous benefits offered.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Company pension scheme and discretionary bonus

24/7 well-being services

Retail and technology discounts

Development opportunities

Qualifications

• Experience leading administrative teams within a healthcare or clinical environment.
• Organised and proactive management style.
• Passion for delivering excellent patient service.

Responsibilities

• Lead and support the patient administration team.
• Oversee appointment scheduling and referrals.
• Ensure compliance with data protection standards.
• Monitor and report on key performance indicators.

Skills

Leadership

Communication

Data management

Job description

Patient Administration Manager

Location: North Bristol
Salary: £30,000 - £40,000 (depending on experience)
Contract: 12-month maternity cover, full-time

About the Role

An excellent opportunity has arisen for an experienced Patient Administration Manager to oversee the smooth running of patient administration services across multiple sites. This role is key to ensuring the efficient operation of clinics and theatres while maintaining the highest standards of patient care and customer service.

Key Responsibilities

• Lead and support the patient administration team to deliver a high-quality, efficient service.
• Oversee appointment scheduling, referrals, and waiting lists to optimise patient flow.
• Work closely with clinical and management teams to align capacity with demand.
• Ensure compliance with data protection, governance, and healthcare standards.
• Monitor and report on key performance indicators, waiting times, and patient activity.
• Drive improvements in administrative processes and patient communication.
• Support both NHS and private patient pathways and reporting requirements.
• Recruit, train, and develop administrative staff to promote a high-performance culture.

About You

You will be an organised and proactive manager with experience leading administrative teams within a healthcare or clinical environment. Strong leadership, communication, and data management skills are essential, along with a passion for delivering excellent patient service.

What's on Offer

• Competitive salary dependent on experience
• 25 days annual leave plus bank holidays
• Company pension scheme and discretionary bonus (after probation)
• 24/7 well-being, counselling, and advice services
• Retail and technology discounts
• Team events, development opportunities, and a supportive working environment

If you're interested, please apply to this ad or contact Kim on (phone number removed)

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