Patient Admin Services Senior Delivery Suite Ward Clerk

Birmingham Women's and Children's NHS Foundation Trust; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare trust in Birmingham seeks a Receptionist to be the first point of contact for patients and visitors. The role involves maintaining data accuracy and providing a friendly service in a busy environment. Candidates should have strong communication skills and experience in administration. This is a full-time position with potential flexible working arrangements.

Qualifications

• Experience working in a reception or administrative role.
• Strong interpersonal skills and a friendly demeanor.
• Ability to maintain accurate records in a busy environment.

Responsibilities

• First point of contact for patients and visitors.
• Ensure all duties are carried out to high professional standards.
• Assist in department's security by validating visitor access.
• Liaise with medical staff and relay messages efficiently.
• Manage own workload and seek additional admin duties if needed.

Skills

Customer service

Data management

Communication

Teamwork

Job description

Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged. The post holder will be required to undertake a range of tasks working in a busy, fast‑paced environment covering a 24/7 service. Tasks will include the smooth functioning of the department, including the Birth Centre, Delivery Suite, Induction of Labor and the Maternity Emergency Department.

Responsibilities

• You will be the first point of contact for patients & visitors at the reception desk.
• The post holder is required to ensure that all duties are carried out to a high professional standard, maintaining real‑time data management and quality for all ward activity, whilst delivering a friendly, patient‑centred service.
• The post holder will work alongside Medical and Midwifery staff, as well as other maternity receptionists/ward clerks.
• Act as a receptionist to patients/visitors and other staff visiting any of the departments, and assist with medical/non‑medical enquiries. Introduce women to the delivery suite, the Birth Centre, Induction of labour suite, Triage and Obstetrics Waiting Lounge (for elective planned patients).
• Assist in the department’s security by answering the door intercom system and checking the identity of visitors and staff before allowing access to the immediate area.
• Create a warm, friendly atmosphere within the department, and work as an integral part of the team.
• Answer all telephone calls and deal with queries in a timely manner. Liaise with the Midwives and relay messages, both verbally and through secure text messages on the new electronic system.
• Enter all admissions and discharges, including transfers of patients on the electronic system, ensuring data is recorded accurately.
• Daily manage own workload, seeking additional administrative duties when necessary.
• Meet Trust requirements for mandatory training and participate in the annual appraisal process to fully carry out duties, or identify training needs in the Personal Development Plan.

Please note visa sponsorship is only available for certain roles in line with current UKVI regulations. Please ensure the role you are interested in meets the criteria for sponsorship before submitting your application. For more information, visit UK Visas and Immigration – GOV.UK.

Artificial Intelligence (AI)
We understand that some applicants may choose to use AI tools to assist in preparing their application materials. While this is not discouraged, we remind candidates that all submissions must be truthful and accurately reflect their own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine.

Birmingham Women’s and Children’s NHS Foundation Trust is the first of its type in the UK. Our Trust, formed in February 2017, drives forward our commitment to provide the highest quality, world‑class physical and mental health care for women, children and families. Uniting our hospitals means more seamless care, more investment, and greater advances in specialist treatment and world‑leading neonatal and fetal work. It also gives us a greater voice in shaping the future of family‑centred care.

Birmingham Children’s Hospital is a UK‑leading specialist paediatric centre with an international reputation in several areas. Birmingham Women’s Hospital is one of two dedicated women’s hospitals in the UK, with the busiest single‑site maternity unit, delivering more than 8,200 babies a year and offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental‑health partnership. Alongside partners, FTB offers care pathways for mental‑health assessment and treatment for young people aged 0‑25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting inclusion, diversity and equality and encourage applications from all areas of the community who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.