Patient Access Officer

Roche; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a dedicated Receptionist to manage patient reception and deliver exceptional customer service. This role involves warmly welcoming patients, handling enquiries, and providing administrative support to consultants. Ideal candidates will possess strong communication skills, compassion, and experience in healthcare or customer service. This position offers excellent benefits including 25 days of holiday, private healthcare, and opportunities for career progression.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Discounts with over 800 major retailers

Qualifications

• Experience delivering exceptional service in a healthcare or customer service setting.
• Ability to work effectively in a team.
• Strong communication skills both in writing and verbally.
• Compassionate and warm demeanor.

Responsibilities

• Welcome patients and visitors warmly at reception.
• Manage a busy front desk while ensuring high standards of customer care.
• Handle patient check-ins and assist with enquiries.
• Support consultants with administrative tasks.
• Collaborate with management to ensure a quality patient journey.

Skills

Previous experience in healthcare

Customer service skills

Excellent communication

Team player

Computer literate

Job description

Chief Clinical Information Officer (CCIO)

An community interest healthcare provider in Orpington is seeking a Chief Clinical Information Officer (CCIO) to enhance patient services through data and technology. The position requires a fully qualified clinician with substantial clinical experience and leadership.

Receptionist

Are you a Receptionist looking for a change? Or maybe you work in a similar role and are looking for a new challenge? If so, we've got a vacancy in our welcoming reception team at Bow Lane Dental in London. Full‑time hours available...

Patient Access Officer (Cheshire)

Patient Access Officer Cheshire: The Wilmslow Hospital, Cheshire SK9 1 NY. Full time, 37.5 hours per week. Monday‑Friday, 1 in 6 Saturdays. Shifts on rotational basis – 6 am‑2 pm, 8 am‑4 pm, 10 am‑6 pm, 12 pm‑8 pm. Permanent Contract. Salary: £26,052 per annum.

We’re looking for a Patient Access Officer to join the team at The Wilmslow Hospital. This is your opportunity to become a vital part of the UK's largest private healthcare provider. Candidates with a background in customer‑facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5‑star patient experience.

Responsibilities

• First point of contact for patients and visitors, providing a warm and professional welcome at reception.
• Deliver a high standard of customer care while managing a busy front desk.
• Handle patient check‑ins and assist with enquiries.
• Provide a comprehensive range of administrative services to support consultants and third parties, ensuring the smooth coordination of the patient journey.
• Work closely with The Patient Experience Manager and the Clinical Services Manager to ensure excellence across the facility.
• Part of the Front of House team, dealing with enquiries in person, via telephone and email, and carrying out a variety of administrative tasks.

Qualifications

• Previous experience within a healthcare setting or customer service setting, delivering exceptional service.
• Team player with a can‑do attitude.
• Warmth and compassion.
• Impeccable standards.
• Excellent communication skills both written and verbal.
• Computer literate.

Benefits

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we’re one of the largest providers of private‑funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Culture and Values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple: to be committed to the care and improvement of human life. To achieve this, we live and breathe four core values: unique and individual, kindness and compassion, honesty, integrity and fairness, loyalty, respect and dignity. We believe everyone should feel comfortable to bring their full self to work and we’re happy to discuss flexible working arrangements to suit your needs.