Patient Access Coordinator - Nuclear Medicine

Guy's and St. Thomas' NHS Foundation Trust; Camden Town; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in Camden Town is seeking a full-time Patient Access Coordinator to deliver high-quality administrative support in the Nuclear Medicine Department. The role involves managing patient queries, scheduling appointments, and coordinating with clinical teams. Candidates should possess excellent customer service skills and attention to detail. Flexible working hours may be required.

Responsibilities

• Act as the first point of call for all patient access queries.
• Ensure that new referral letters have been vetted.
• Schedule outpatient appointments according to urgency.
• Liaise with patients to agree on appointment dates.
• Remind patients of their appointments.
• Provide efficient contact for patients both face-to-face and over the phone.
• Treat each patient as an individual.
• Provide administrative support to clinical teams.

Skills

Excellent customer service skills

Strong accuracy and attention to detail

Ability to multi-task and use initiative

Effective communication skills

Willingness to work under pressure

Job description

Job Overview

Permanent, full‑time (37.5 hrs / week) Band 3 Patient Access Coordinator. The role provides high‑quality administrative support in the Nuclear Medicine Department, covering a broad range of tasks, including booking outpatient appointments, managing face‑to‑face areas and handling patient queries, while working closely with clinical and specialty management teams.

Key Responsibilities

• Act as the first point of call for all patient access queries to the Trust.
• Ensure that new referral letters have been vetted in line with departmental guidelines.
• Schedule outpatient appointments and all associated activities according to clinical urgency and wait times, following departmental procedures and Trust policies.
• Liaise with patients prior to their visit to agree a mutually convenient date and time.
• Remind patients of their appointments, including telephone reminders up to seven days before the visit to reconfirm attendance.
• Provide a courteous and efficient point of contact for patients both face‑to‑face and over the telephone.
• Treat each patient as an individual, ensuring appropriate support is in place (e.g. interpreting services).
• Provide broad administrative support to clinical teams within the Nuclear Medicine Department.

Qualifications & Skills

• Excellent customer service skills.
• Strong accuracy and attention to detail.
• Ability to multi‑task and use initiative in a busy environment.
• Effective communication skills with patients and staff at all levels.
• Willingness to work under pressure and independently.

Flexibility & Working Patterns

Work may include a flexible shift pattern, such as evenings or weekends, to meet departmental service needs.

Equality, Diversity & Inclusion

Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We are actively committed to ensuring that no one who applies for a job, works or studies at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity, gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.

How to Apply

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