Patient Access Coordinator | Guy's and St Thomas' NHS Foundation Trust

Guys and St Thomas NHS Foundation Trust; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent healthcare provider in London is looking for Patient Access Coordinators to support theatre management. Responsibilities include scheduling appointments, providing administrative support, and delivering excellent customer care. Candidates should possess strong organisational skills and be able to work in a fast-paced environment. Training will be provided. Opportunities for career development are available.

Benefits

Comprehensive training on Epic system

Opportunities for career development

NHS pension and staff benefits

Enhanced weekend pay

Qualifications

• Previous experience in healthcare administration is desirable but not essential.

Responsibilities

• Booking appointments, answering calls and responding to correspondence in a timely manner.
• Provide high-quality administrative support to the department.
• Maintain departmental databases in a timely and accurate manner.
• Provide excellent customer care to ensure timely, relevant advice.

Skills

Strong organisational and communication skills

Ability to work in a fast-paced environment

Flexibility to cross-cover other areas

Job description

The Theatres, Anaesthetics and Perioperative Medicine (TAP) Directorate supports the patient journey from Pre Operative Assessment through to surgery. This administrative team covers a number of clinical areas responsible for dealing with patient queries, scheduling and making admission arrangements, including clinic management and Theatre Reception.

We are looking to recruit x2 Patient Access Coordinators (permanent) and x2 on (FTCs) to support the management of our theatres across St Thomas Hospital and Guys Hospital.

Staff are rostered on a shift basis, with a mixed working pattern, including Saturdays as part of the working week. Theatre Reception and the Surgical Admissions Lounges are staffed Monday to Saturday 07.00 to 20.00. Sunday and Bank Holiday working may be required in the future as the services develop. Enhanced pay rates are available for any weekend hours worked. Staff are assigned to one team, but may be asked to cross‑cover in another area.

The Theatres, Anaesthetics and Perioperative Medicine directorate is one of the largest clinical support directorates in GSTT and provides anaesthetic and allied staff support to the theatres across St. Thomas and Guy’s Hospital sites. With 40 operating theatres in the main and day‑surgery adult complex, as well as additional theatre and infrastructure in satellite sites (maternity, eyes, dental, Cath labs) which benchmark nationally as some of the most highly productive theatres in England. We support both the elective and emergency work streams and provide anaesthetic cover to both hospital sites for emergency work. The department has a staffing establishment of approx. 900 with one of the largest medical and nursing workforce groups within the trust. The directorate is anticipated to grow significantly with plans for workforce development and design and opportunities to further improve our theatre estate and utilisation and build additional capacity.

What we are looking for

• Strong organisational and communication skills
• Ability to work in a fast‑paced environment
• Previous experience in healthcare administration is desirable but not essential
• Flexibility to cross‑cover other areas when required

Benefits

• Comprehensive training on Epic system
• Opportunities for career development within the Trust
• NHS pension and staff benefits
• Enhanced weekend pay

Responsibilities

• Booking appointments, answering calls and responding to correspondence in a timely manner.
• Provide high‑quality administrative support to the department.
• Provide administrative support within the service, including cross‑cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
• Provide advice and support to new or less experienced employees on own administrative duties.
• Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.
• Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
• Undertake any other reasonable duties necessary to ensure the smooth running of the service.
• Reception duties by welcoming, arriving and departing the patients attending appointments.
• The Administrator is responsible for managing the day‑to‑day service and workload, including and not limited to booking appointments, answering calls, dealing with correspondence and communicating with multidisciplinary teams in order to effectively support the team.
• Maintain stationary supplies, order stationery, supplies and services in accordance with policies and procedures.
• Sort, distribute and handle incoming mail in a timely and efficient manner. Ensure that outgoing mail is collected and dispatched. Arrange the receipt and delivery of courier mail and parcels as required.
• Photocopying, collation and distribution of reports, correspondence, handouts etc.
• Establish and maintain accurate and efficient filing systems.
• Ensure the department is maintained and kept tidy at all times.
• Cover front‑desk duties as required.
• Report and monitor any maintenance/facilities as appropriate.
• If based at a community site, the post may also involve assisting with aspects of site/facilities management, such as organising repairs and maintenance at the site.

This advert closes on Sunday 23 Nov 2025.