Patient Access Concierge – Private Healthcare

HCA Healthcare UK; Street; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading private healthcare provider in London seeks a Patient Access Officer to join their Patient Access team. The role involves providing excellent customer service, managing patient information, and coordinating their journey within the clinic. Candidates with experience in customer-facing roles are encouraged to apply, with a focus on professionalism and empathy towards patients. A full-time position with opportunities for career progression is offered.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount

Flexible health and lifestyle benefits

Qualifications

• Previous administrative experience in a client/customer-facing role.
• Strong interpersonal and communication skills.
• Excellent customer care skills.
• Ability to manage multiple tasks calmly.

Responsibilities

• Greet patients and visitors professionally.
• Engage with patients, addressing queries.
• Maintain accurate patient information.
• Coordinate patient bookings and manage waiting areas.

Skills

Administrative experience

Interpersonal skills

Customer care skills

Ability to remain calm under pressure

Job description

A leading private healthcare provider in London seeks a Patient Access Officer to join their Patient Access team. The role involves providing excellent customer service, managing patient information, and coordinating their journey within the clinic. Candidates with experience in customer-facing roles are encouraged to apply, with a focus on professionalism and empathy towards patients. A full-time position with opportunities for career progression is offered.