Patient Access Concierge — Front Desk Excellence

The Wilmslow Hospital, part of HCA Healthcare UK; Bristol; On-site; GBP 27,000; Full time

Job summary

A leading private healthcare provider in the UK is seeking a Patient Access Officer to join their team. You will be the first point of contact for patients, delivering exceptional customer service at reception. This role requires excellent communication skills and experience in customer-facing roles. The position offers a permanent full-time contract with opportunities for career progression and benefits including private healthcare insurance and a generous holiday allowance.

Benefits

25 days holiday plus bank holidays

Private healthcare insurance

Pension contribution

Cycle-to-work scheme

Critical illness cover

Qualifications

• Previous experience within a healthcare or customer service setting.
• Ability to deliver exceptional service.
• Warmth and compassion toward patients.

Responsibilities

• Be first point of contact for patients, providing a warm welcome.
• Deliver high standard of customer care at reception.
• Assist with patient check-ins and enquiries.

Skills

Customer service experience

Excellent communication skills

Team player

Compassion

Job description

A leading private healthcare provider in the UK is seeking a Patient Access Officer to join their team. You will be the first point of contact for patients, delivering exceptional customer service at reception. This role requires excellent communication skills and experience in customer-facing roles. The position offers a permanent full-time contract with opportunities for career progression and benefits including private healthcare insurance and a generous holiday allowance.