Patient Access Clerk

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare trust in Liverpool is seeking a full-time Patient Access Clerk to provide a comprehensive reception service for Outpatients. The ideal candidate will be well-motivated, have excellent communication skills, and portray a professional image. Duties include accurate information recording and performing routine reception tasks. This role requires 37.5 hours per week from Monday to Friday.

Qualifications

• Well-motivated and flexible individuals who can work on their own initiative.
• Ability to portray a professional image at all times.
• Experience in providing customer-focused services.

Responsibilities

• Provide a comprehensive administration and reception service for Outpatients.
• Act as the first point of contact for all Outpatient enquiries.
• Accurately record information using relevant systems.
• Perform routine reception duties and prepare medical notes for outpatient clinics.

Skills

Keyboard Skills

Communication Skills

Interpersonal Skills

Team Player

Job description

The post holder will be part of a team who is responsible for providing a dedicated and comprehensive administration and reception service for Outpatients within the Trust using Partial and Full booking processes.

The post holder will act as the first point of contact for all Outpatient enquiries from internal and external customers at all levels.

A significant responsibility of the role is to accurately record information using relevant Trust paper and computer based systems.

Please note that applications that appear to be AI generated will not be considered.

Patient Access Services are looking to recruit 1 full time Patient Access Clerk on a permanent basis for our busy team

Applicants will be well-motivated and flexible individuals who can work on their own initiative. You will be an efficient team player who can work to deadlines in a demanding environment and portray a professional image at all times

You will be expected to provide an effective customer focused service and be able to demonstrate confident communication and interpersonal skills

The range of duties may include routine reception duties, preparation of medical notes for outpatient clinics and the booking of outpatient appointments

Keyboard Skills Are Essential

Uniforms will be provided where necessary, however all successful candidates will be required to present a smart and professional image in line with the Trust's Uniform and Dress Code Policy

Full Time position at 37.5hours per week (08:30 - 17:00 Monday to Friday)

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

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For further details / informal visits contact: Name: James Taylor Job title: Assistant Patient Access Service Manager Email address: [e-mail] Telephone number: 0151 706 2555