Patient Access Administrator | The Hillingdon Hospitals NHS Foundation Trust

The Hillingdon Hospital; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in Greater London seeks an administrator to join their Outpatient Appointment Centre team. The role involves managing outpatient appointments, supporting Government access targets, and utilizing various systems like Cerner and e-Referral. Candidates should have experience in administrative roles within healthcare. This is a great opportunity to contribute to the redevelopment of facilities for better healthcare delivery in the community.

Qualifications

• Experience in handling outpatient appointment services is preferred.
• Proficiency in using various healthcare systems and software.
• Strong organizational and communication skills.

Responsibilities

• Undertake administrative duties for outpatient appointments.
• Support achievement of Government access targets.
• Act as point of contact for non-clinical patient-related queries.
• Log and process Advice & Guidance requests.
• Analyze statistical information regarding patient bookings.
• Train new staff in appointment services.

Tools

Cerner

e‑Referral Service

LUNA

Envoy

E‑Vetting

Care Coordination Solution (CCS)

Job description

Overview

The role is to work as part of the OAC team to undertake all administrative duties required to provide a centralised outpatient appointments service to the Trust and its patients.

Please note that this vacancy may close earlier due to the amount of applications we receive.

Responsibilities

• This includes, but is not limited to, various methods of booking specific to various specialities – partial booking, electronic booking and direct booking.
• To support the achievement of the Government access targets and meet 18‑week RTT standards under the direction of the Outpatient Appointment Centre Manager.
• To be proactive in use of statistical information daily from LUNA/REGO and NHS eReferral Service regarding patient bookings, wait times and breachers for each of the specialities managed within the department.
• Act as a GP point of contact for non‑clinical patient‑related queries.
• Take on specialised tasks involving recording, analysing, reporting, coordinating with Waitlist teams, Service Managers and clinical staff across all areas involved.
• Receive, log and proactively process Advice & Guidance requests as per the guidelines, outpatient wait list SLA, vetting turnaround SLA, Demand vs Capacity report, eReferral Service ASI work list, escalated queries on e‑mails and telephones, appointment reminder service reports, and provide training/guidance to new staff.
• Use various systems such as Cerner, e‑Referral Service, Luna, Envoy, E‑Vetting, Care Coordination Solution (CCS) and any other systems as appropriate.

This is a great time to join The Hillingdon Hospitals NHS Foundation Trust. We are currently redeveloping the hospital to provide a state‑of‑the‑art hospital for the residents of Hillingdon and beyond, supporting the very best in delivery of healthcare and will be fit for our future.

We are the only acute hospital in the London Borough of Hillingdon and offer a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.

This advert closes on Friday 2 Jan 2026.