Pathology IT Systems Support Officer | The Royal Wolverhampton NHS Trust

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading NHS trust in the West Midlands is seeking a Pathology IT Systems Support Officer to provide essential technical support for their pathology IT systems. The role includes first-line helpdesk support, system maintenance for applications such as Clinisys WinPath, and troubleshooting complex IT issues. The Trust is recognized for its diversity and commitment to improving patient care in a supportive working environment. It's a great opportunity for someone looking to enhance their IT skills in a healthcare setting.

Responsibilities

• Provides support for pathology IT systems across Black Country Pathology Services.
• Manages first-line helpdesk support and troubleshooting of complex IT issues.
• Assists with system upgrades and data integrity checks.

Job description

Responsibilities

• The Pathology IT Systems Support Officer provides essential technical and desktop support for the pathology IT systems across Black Country Pathology Services (BCPS).
• Supports day-to-day operation, maintenance, and development of key systems such as Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms.
• Provides first-line helpdesk support, system monitoring, user account management, and troubleshooting of complex IT issues.
• Assists with system upgrades, data integrity checks, and reporting.
• Liaises with internal teams and external suppliers to ensure seamless service delivery.
• Investigates IT system malfunctions, provides integration support, small systems advice and policies, maintains housekeeping, and manages system user accounts & passwords.
• Maintains Pathology laboratory system and day-to-day running of the Pathology IT systems within the Trust and external links to other organisations.
• Assists the Path IT systems engineer and managers with on-going development and support of Pathology and associated computer systems.
• Acts as a point of contact for matters relating to Pathology IT including fault finding, system configuration, activity and information reporting.
• Provides first-line helpdesk support to users of the Pathology systems, including maintenance of the pathology customer relationship management application.

About the Trust

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.

This advert closes on Thursday 11 Dec 2025.