Passenger Transport Officer

We Manage Jobs(WMJobs); Shrewsbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local council in Shrewsbury is seeking a Transport Officer to join the Transport Team. The role involves carrying out audits for Personal Transport Budgets, ensuring compliance at schools, and maintaining accurate databases. Candidates should have excellent communication skills and experience in customer service. This position offers an opportunity to contribute to sustainable transport services for the community.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong administrative and organisational skills.
• Experience in a customer-facing environment.

Responsibilities

• Conduct Personal Transport Budget audits and communicate with customers.
• Perform on-site audits at schools and check vehicle compliance.
• Extract reports and analyze data from available systems.
• Maintain and update database systems for safeguarding and training records.

Skills

Excellent communication skills

Administrative skills

Organisational skills

Ability to work in a fast-paced environment

Customer facing experience

Job description

This is an exciting opportunity to join Telford & Wrekin Council’s Transport Team who are responsible for the delivery of safe, reliable, sustainable, and innovative value for money transport services to the residents of Telford.

Working as part of a team, who support the Passenger Transport Team Leader, this role involves a variation of duties such as the below.

• Carry out Personal Transport Budget audits, including communicating with customers, interrogating evidence provided, raising invoices where monies are due and where required working with the fraud team to reclaim monies owed.
• Carry out on site audits with providers at schools, checking DBS badges, names and vehicle compliance.
• Uses available systems to extract reports and analyse data
• To maintain, interrogate and update accurate database systems to carry out a number of functions, including but not limited to provider safeguarding, access and training record/ checks, internal staff safeguarding access and training record/ checks, contracts, and Customer records.

The successful post holder will possess excellent communication skills (both written and verbal), administrative skills and organisational skills. They will also have the ability to work in a fast paced environment, whilst ensuring all audits are completed accurately and effectively. Experience of working in a customer facing environment is essential for this role.

For further information on the role please click on the job description and person specification.

Along with your application please also submit a supporting statement outlining how you meet the Person Specification.

For an informal discussion, please contact Emma Henighan via email to [e-mail].

Please click on the links below to view the job description and person specification.

At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice.

Posts working with children or vulnerable groups will be subject to an appropriate criminal records check. It is an offence to apply for a role that involves engaging in regulated activity with children and adults in vulnerable circumstances if you are barred from working with one or both of these groups.

Sorry a CV will not be accepted.

Attached documents: Passenger Transport Officer JD & Person Spec