Passenger Transport Administration Assistant

Durham County Council; North East; On-site; GBP 23,000 - 30,000; Full time

Job summary

A local government authority in the North East of England is seeking a Passenger Transport Administration Assistant for an 18-month temporary role. In this position, you will provide essential administrative support to the Passenger Transport Contracts team, managing school travel and social care transport arrangements. The ideal candidate will possess strong communication skills, IT proficiency, and relevant qualifications or the willingness to complete them. The role offers a competitive rewards package, including generous leave and flexible working arrangements.

Benefits

Attractive salary

Generous annual leave of 27 days

Local Government Pension Scheme

Flexible working arrangements

Qualifications

• Willingness to complete a BTEC ONC or NVQ2 within 6 months.
• Experience working to deadlines.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Assist with the operation of transport services for schools and social care.
• Support Contracts Officers and report contractual issues.
• Prepare procurement documents and manage operator communications.
• Handle transport bookings and maintain system databases.

Skills

Strong communication skills

IT literacy

Ability to prioritize tasks

Experience in administration

Education

BTEC ONC in Public Administration or NVQ2 Business Administration

Job description

What is involved?

We are seeking a Passenger Transport Administration Assistant to join our Business Services team for an 18‑month temporary appointment based at Corton House, Durham. This role will assist the Passenger Transport Contracts team, providing vital administrative support to ensure the safe and efficient operation of transport services.

Your key responsibilities will include:

• Work as part of the team responsible for the design, procurement, management, and monitoring of transport arrangements for school travel and social care.
• Support Contracts Officers and senior managers, reporting breaches of contract, complaints, and safeguarding concerns for children and vulnerable adults.
• Prepare documentation for procurement, including tender and contract documents, marketing material, and communications with operators, parents, and establishments.
• Handle bookings and enquiries for Link 2, Access Bus, Health Service Journeys, and DRT schemes.
• Maintain and update system databases, assist with data analysis, and ensure invoices are processed in line with procedures.

For further information or questions about the post, please contact: [e-mail] or [e-mail].

What will I need?

You will require BTEC ONC in Public Administration or NVQ2 Business Administration (or willingness to complete within 6 months). Strong communication skills, IT literacy, ability to prioritise tasks and experience in administration and working to deadlines.

Please refer to the attached Person Specification for the full criteria.

Interviews

Interviews are anticipated to take place on Tuesday, 20 January 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

Our offer to you

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

Equality, Diversity, and Inclusion

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

How to apply

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website.

We welcome applications from disabled people and those who are or consider themselves to be neurodivergent.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [e-mail].

All correspondence relating to your application will be sent from [e-mail]. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

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