Passenger Service Agents - Stansted

Jet2.com Limited; Uttlesford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major airline company in Uttlesford is seeking a Passenger Service Agent to join the Ground Operations Team at London Stansted Airport. You will ensure an enjoyable experience for customers by providing excellent service, helping during check-in, and following all safety procedures. The role offers competitive hourly pay and flexible shift patterns. Apply today to be part of our award-winning team!

Benefits

Free car parking at the airport

34 days holiday entitlement

Colleague discounts

Paid training courses

Qualifications

• Passionate about delivering outstanding customer service.
• Stay calm and focused under pressure.
• Demonstrate adaptability and self-motivation.

Responsibilities

• Provide friendly customer service from arrival to boarding.
• Assist customers at check-in and with travel documents.
• Follow safety and security procedures.
• Support colleagues during delays and disruptions.

Skills

Outstanding customer service

Ability to stay calm under pressure

Adaptability

Self-motivation

Teamwork

Initiative

Accountability

Job description

Salary: £13.85 per hour plus £3.46 shift allowance

Contract Type: Fixed Term

As a member of our Ground Operations Team at London Stansted Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

What will you do in the role?

• Create Memories: Throughproviding our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
• Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

What will you need?

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
• Are adaptable, self-motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

What can we offer you?

• Hourly rate of £13.85 , plus an extra £3.46 per hour for unsociable hours (between 11:00pm – 04:59am).
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part-time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!
• 20 or 30 hour per week contracts available on a Fixed Term basis until November 2026.
• Rostered Shifts : Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!