Passenger Service Agent - Birmingham

Jet2.com and Jet2holidays; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading airline and holiday company seeks a Passenger Service Agent at Birmingham Airport. You will provide exceptional customer service, assist at check-in, and ensure safety procedures are followed. This physically demanding role offers a competitive hourly rate, benefits like in-airport parking and holiday discounts, with flexible contracts of 20 or 30 hours per week until November 2026.

Benefits

Hourly rate of £12.53

Extra £3.13 per hour for unsociable hours

Free car parking

34 days holiday entitlement

Recommend a Friend scheme

Colleague discounts

Annual pay review

Paid training course

Qualifications

• Passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast-paced environment.
• Adaptable, self-motivated, and enjoys teamwork.
• Demonstrates initiative and accountability.

Responsibilities

• Provide friendly customer service from arrival to boarding.
• Assist customers at check-in and verify travel documents.
• Follow safety and security procedures efficiently.
• Support colleagues during delays and communicate proactively.

Skills

Outstanding customer service

Calm under pressure

Adaptability

Teamwork

Initiative

Job description

As a member of our Ground Operations Team at Birmingham Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

What will you do in the role?

• Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self-Service kiosks.
• Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

What will you need?

Whilst previous experience is not required, we are looking for individuals who:

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast-paced environment and in times of disruption.
• Are adaptable, self-motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast-paced operation and will always be on the go.

What can we offer you?

We offer our valued colleagues a range of benefits including:

• Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00pm – 04:59am).
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part-time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!

Contract Details

• 20 or 30 hour per week contracts available on a Fixed Term basis until November 2026.
• Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award-winning team!