Passenger Service Agent

Jet2.Com Limited; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading airline company is seeking a Passenger Service Agent for their Ground Operations Team in Leeds. In this role, you will provide outstanding customer service, assisting with check-in, handling boarding processes, and ensuring safety. Candidates should be calm under pressure, adaptable, and team-oriented. The position offers flexible hours and a competitive wage of £12.53 per hour, with benefits including holiday entitlement and discounts on holidays.

Benefits

Hourly pay of £12.53

Shift allowance of £3.13 for unsociable hours

34 days holiday entitlement

Pension scheme

Colleague discounts

Paid training courses

Qualifications

• Passion for delivering outstanding customer service.
• Ability to stay calm in fast-paced environments.
• Self-motivated and enjoys teamwork.

Responsibilities

• Provide friendly customer service at the airport.
• Assist customers with check-in and boarding.
• Ensure safety and security procedures are followed.
• Support colleagues during operational disruptions.

Skills

Customer service

Calm under pressure

Teamwork

Adaptability

Initiative

Job description

As a member of our Ground Operations Team at Birmingham Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport. What will you do in the role?

Responsibilities

• Create Memories: Through providing our famous friendly customer service from the moment customers arrive at the airport until they board their flight.
• Be Present: By assisting customers at check-in, issuing boarding passes, verifying travel documents, and supporting them at our Self‑Service kiosks.
• Take Responsibility: For following all safety and security procedures and ensuring flights depart on time.
• Work as One Team: By supporting colleagues and customers during disruption and delays, solving problems proactively, and communicating clearly and professionally at all times.

Qualifications

Whilst previous experience is not required, we are looking for individuals who:

• Are passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast‑paced environment and in times of disruption.
• Are adaptable, self‑motivated, and enjoy working as part of a team.
• Demonstrate initiative and accountability.

Benefits

• Hourly rate of £12.53, plus an extra £3.13 per hour for unsociable hours (between 11:00pm - 04:59am).
• Free car parking at the airport and access to rest areas during breaks.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Recommend a Friend scheme (£250 for successful referrals) & contributory pension scheme.
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights.
• Annual pay review, paid training course, our famous Red uniform & much more!

Contract Details

• 20 or 30 hour per week contracts available on a Fixed Term basis until November 2026.
• Rostered Shifts: Including early starts, late finishes, weekends, and bank holidays to support our operation. Working patterns are usually 4 shifts in a row, followed by 2 rest days but may vary to meet the operation. Extra days may be added during the season.
• Rosters are provided 4 weeks in advance.

At Jet2.com & Jet2holidays, we believe in creating memories for our customers and a rewarding career for our colleagues, apply today to become part of our award‑winning team! Hours per Week 30 Hours, £12.53 per hour plus shift allowance £3.13