Passenger Experience Assistant

London Southend Airport; Southend-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional airport in Southend-on-Sea is seeking a Passenger Experience Assistant to ensure exceptional service for passengers. Key duties include attending to passenger needs, managing check-ins, supporting boarding processes, and assisting passengers with reduced mobility. This role requires strong communication skills and customer service experience. Full-time and part-time positions are available, with the opportunity for training and career development. Join a growing team dedicated to providing outstanding experiences for travelers.

Benefits

Apprenticeships for career development

Medicash health benefits

Access to Wellbeing app

'My Gym Discounts' up to 25% off

Cycle to Work Scheme savings

Costco Membership

World Duty Free Discount

Arriva bus discounts

Qualifications

• Strong communicator capable of working independently and collaboratively.
• Experience in customer service with a commitment to high standards.

Responsibilities

• Attend to the needs and requests of all passengers.
• Check passengers and their baggage in at the check-in desks.
• Support boarding of passengers onto flights via departure gates.
• Assist passengers with reduced mobility.
• Work on various activities to support business needs.
• Adapt to flexible shifts, including early mornings and late nights.

Skills

Strong communication

Teamwork

Customer service experience

Job description

Overview

About London Southend Airport. Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA. As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues. Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before, we’re talking, Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational ✈

Passenger Experience Assistant – FRONT OF HOUSE

London Southend Airport

Fixed term contract ending 31st October 2026

Full time (37.5hrs pw) and part time (20hrs or 14 hrs) available

expected start date - 09/02/2026 (vetting and referencing dependant)

About The Role

Our Passenger Experience Assistants play a pivotal role in the day to day operating and presentation of our airport, as one of the first faces our passengers see they are responsible for ensuring the exemplary standard of service our passengers have grown to expect, and enjoy, are consistently met. We bet you’re thinking “so what is it I will actually be doing day to day?” well….

• I will attend to the needs and requests of all passengers.
• I will check passengers and their baggage in for their flights at the check in desks.
• I will support with the boarding of passengers onto their flights via the departure gates.
• I will provide supported movement to passengers who require it, for example, someone with reduced mobility.
• I will assist in reasonable requests to support additional duties across the business
• I will fully embody the Airports ‘One Team’ culture and understand that there may be times when I am required to undertake other activities to support the needs of the business.
• I understand that the Airport is in operation 24/7 so I may be scheduled and expected to work any shift during operating hours, this will include early mornings, late nights, weekends, and bank holidays

Skills, Knowledge And Expertise

Sounds good so far? You’re probably wondering “What skills and experience do I need for this role?” there are just a handful of skills you need in order to undertake this role, everything else we can teach you, if you can answer yes to all of the below requirements you have the required skills:

• I am a strong communicator
• I can work effectively on my own and as part of a team
• I have customer service experience and always strive to deliver the highest standards

If you require any reasonable adjustments regarding these points, please talk to us during the interview process.

Please be advised, we reserve the right to close this advert early should we reach a suitable number of applicants.

Benefits

Now that you understand the role and possess all the necessary skills, we would like to share more about our outstanding benefits package. We take great pride in these offerings, as they are designed with the wellbeing and job satisfaction of every colleague in mind! Here’s a small insight into some of our amazing benefits.

• Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) all whilst being at work. These courses are fully funded and available in a huge variety of disciplines.
• Medicash - London Southend Airport fund cover for all airport colleagues. Giving colleagues access to virtual GP & Physio appointments, access to the Skin Vision app, several retail discounts, and with our bespoke healthcare cash plan, you can claim back what you spend on your everyday health expenses.
• Access to a Wellbeing app containing amazing features such as a mood tracker, live chat or telephone counselling service.
• ‘My Gym Discounts’ giving up to 25% off memberships with over 3,800 gyms throughout the UK.
• Cycle to Work Scheme giving a saving of up to 21-39%RRP on bikes and accessories
• Costco Membership scheme.
• World Duty Free Discount.
• Arriva buses discounts.

Sound good? Hit that apply button, we can’t wait to hear from you!