Passenger Assistant

Durham County Council; North East; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local authority in the UK is seeking experienced assistants for their Fleet and Transport Response Centre. You will ensure safe transport for children and vulnerable adults with special needs, supervising during boarding, alighting, and throughout the journey. Ideal candidates will have experience working with children and vulnerable adults, and must adhere to Health & Safety procedures. This role does not offer hybrid working arrangements and a full application submission is required.

Benefits

Generous annual leave of 27 days (rising to 32 after five years)

Membership of the Local Government Pension Scheme

Qualifications

• Experience in assisting children and vulnerable adults required.
• Ability to manage difficult situations effectively.
• Familiarity with Health & Safety procedures in passenger transport.

Responsibilities

• Supervise passengers boarding and alighting the vehicle.
• Provide physical support to passengers as needed.
• Observe and supervise passengers throughout the journey.

Skills

working with children

working with vulnerable adults

working with people with special needs

dealing with difficult situations

Job description

We are looking for experienced assistants to join our Fleet and Transport Response Centre section.

WHAT IS INVOLVED?

You will ensure that children and vulnerable adults with special needs travel safely to and from their destination. Your duties and responsibilities will include the direct supervision of passengers when boarding and alighting the vehicle; provision of assistance and physical support, where required, to passengers whilst boardingand alighting the vehicle. You will observe and supervise passengers throughout the journey.

We encourage you to contact Louise Pomphrett, Fleet & TRC Team Leader via email at [e-mail] to arrange an informal discussion about the role.

WHAT WILL I NEED?

• working with children
• working with vulnerable adults
• working with people with special needsincluding physical, learning and behavioural difficulties
• dealing with difficult situations, such asbehaviour issues and people with complex medicalneeds

You must be able to interpret procedures and adhere to them an have an awareness of the main issues arising out of Health & Safety in relation to passenger transport.

Please refer to the attached person specification for the full criteria.

If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure.

Please note that hybrid and flexible working arrangements do not apply to this post.

INTERVIEWS

Interviews will be held on Friday 12 December 2025.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website (https://www.durham.gov.uk/article/26895/Rewards-and-benefits-if-you-work-for-us).

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.Further guidance on completing your application can be found on our website (https://www.durham.gov.uk/article/2083/How-to-apply-for-a-job-with-us).

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email [e-mail].

All correspondence relating to your application will be sent from [e-mail]. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.

CONNECT WITH US

Follow us on Instagram https://www.instagram.com/dccjobsandcareers/.

Like us on Facebook https://www.facebook.com/durhamcountycounciljobsandcareers.

Visit our website durham.gov.uk/jobsandcareerswithus.

Standard term time only pay is calculated on the basis of the following:

Number of ‘teaching’ weeks – 38 weeks; plus Public (bank) holidays – 1.6 weeks (8 days); plus Individual leave entitlement - 5.4 weeks (27 days) or 6.4 weeks (32 days). Individual leave entitlement is calculated on the length of continuous service. Employees with less than 5 years’ service will receive 27 days annual leave. Employees with more than 5 years’ service will receive 32 days annual leave.

For example: Calculation for employees with less than 5 years’ service: 38 weeks (term time) + 27 days (annual leave) + 8 days (public holidays) = 45 weeks’ pay, to be paid in 12 equal monthly instalments. Calculation for employees with more than 5 years’ service: 38 weeks (term time) + 32 days (annual leave) + 8 days (public holidays) = 46 weeks’ pay, to be paid in 12 equal monthly instalment.

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