Passenger Assistant

North East Lincolnshire Council; Grimsby; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local government authority in Grimsby is seeking a passionate Passenger Assistant to support children in their journeys to education. This part-time role requires building meaningful relationships and ensuring a positive experience for children. Ideal candidates will have a background in working with children, communication skills, and the ability to work in a flexible schedule. Join us in making a difference in young people's lives!

Benefits

Up to 26 days leave entitlement

Local government pension

Discounts at local retailers

Flex-time flexibility

Excellent training opportunities

Qualifications

• Specialist knowledge of working with children with special educational needs is desirable.
• Basic knowledge of first aid would be advantageous.
• Must live within North East Lincolnshire or be able to make your own way to a pick-up point.

Responsibilities

• Build and maintain caring relationships with children and families.
• Ensure every journey is a positive experience.
• Communicate effectively with diverse groups.

Skills

Ability to build relationships with children

Communication skills

Patience and understanding

Job description

Can you make a young person's journey enjoyable and safe?
Can you build meaningful relationships with young people and families?
Join us on unforgettable journeys! We have a part time Passenger Assistant opportunity available working 16 hours per week. This is a term time only role.

Our Purpose

Our vision is to support our children and young people to ensure they are happy, healthy, safe and ambitious so we can work to help them achieve their potential and dreams.

Role Overview

Passenger Assistants provide a vital link for children with or without special educational needs, enabling them to attend education. You will be part of a friendly team that provides an excellent standard of service and support for children and young people eligible for transport.

Working Times and Arrangements

Working times are generally arranged around school start and finish times, but hours can vary depending on which route you are required to travel on. This could be in the local area or to a neighbouring authority. You will be picked up from your home by our driver and returned after each journey.

Responsibilities

• Build and maintain caring, compassionate, and responsible relationships with children and young people, their parents and carers.
• Show patience, understanding and communicate effectively with people from all backgrounds.
• Ensure every journey is a positive, enjoyable experience.
• Maintain confidentiality and respect for children, young adults and families.

Qualifications and Experience

• Specialist knowledge of working directly with children with special educational needs is desirable.
• Basic knowledge of first aid would be advantageous.
• Must live within North East Lincolnshire or be able to make your own way to an agreed pick‑up point within 15 minutes travel from the route.
• Must have a professional/company email address (personal email addresses are not accepted).
• References covering the last 3 years are required; at least one reference must be from current or most recent employment or placement.
• Disclosure and Barring Service (DBS) check is required and register with DBS Update Service within 30 calendar days.

How to Apply

• All applicants are advised to carefully read the information provided in the Role Profile and Person Specification.
• If you need assistance applying, contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the application form.
• If you require an informal discussion about the role, please contact Phil Rogers on [e-mail].
• Your references will only be requested if you are offered and have accepted a position.

Key Dates

We aim to interview shortlisted candidates w/c 01/12/2025.

Working Arrangements / Benefits

• As part of your RewardNEL package, you will have up to 26 days leave entitlement (including bank holidays) and enrolment into a local government pension.
• Access to the exclusive RewardNEL platform with salary sacrifice schemes, discounts at local coffee shops and bars, wellbeing support, free and discounted local car parking, instant access to savings at major retailers, entertainment and hotels.
• Flex‑time flexibility and excellent training and development opportunities.
• Fostering friendly scheme.

Employer Information

North East Lincolnshire Council arrives with an inclusive employer ethos, celebrating equality through a diverse workforce. Our Equalities Champions Group promotes inclusivity and works to make the workplace a safe space for all. Please check out our Council Plan and learn about our upcoming developments.