Parts Telesales Advisor

Renault Retail Group UK; Cardiff; On-site; GBP 29,000 - 33,000; Full time

Job summary

A leading automotive retailer in Cardiff is seeking a Parts Telesales Advisor to handle inbound and outbound sales of automotive parts to trade customers. The ideal candidate will have experience in parts telesales, excellent communication skills, and a customer-focused approach. The role involves achieving sales targets, managing trade accounts, and providing outstanding customer service. You will work Monday to Friday with additional Saturday mornings, offering a salary of £29,453 plus bonuses up to £32,200 pa.

Benefits

25 days holiday + bank holidays

Pension including life assurance

Employee discounts

Eye care vouchers

Subsidised car option

Share incentive scheme

Career opportunities

Qualifications

• Current experience in automotive parts office experience or motor factors telesales.
• Experience in parts telesales involving business-to-business transactions.
• Ability to work under pressure and organize effectively.

Responsibilities

• Conduct inbound and outbound telesales of automotive car and LCV parts.
• Achieve sales targets and develop trade accounts via phone and email.
• Cover click-and-collect counter and assist with warehouse logistics.

Skills

Communication skills

Organizational skills

Customer focus

Automotive parts knowledge

Job description

Parts Telesales Advisor

Renault

Parts Telesales Advisor

Inbound & outbound parts telesales

Cardiff (CF11)

£29,453 + bonus (OTE £32,200 pa)

Mon to Fri 8 : 30am to 5pm + 1-in-3 Sat

Renault Retail Groupseeks a Parts Advisor to join our Trade Parts Hub in Cardiff (CF11).

Current experience in automotive Parts office experience / motor factors telesales is essential.

This Trade Parts Advisor role will involve inbound and outbound telesales of branded automotive car and LCV parts, accessories and consumables from our core brands Renault and Dacia to new and existing b2b trade customers, local and regional businesses and fleet clients.

Daily objectives include achieving sales targets, develop trade accounts and up-sale opportunities by phone and email, sustain 98% or higher calls answered, ensuring accuracy of all orders, courtesy calls to customers before delivery van cut-off times, ensuring customer orders are issued to the correct van routes, and delivering top quality customer service at all times.

Duties extend to covering of the click-and-collect counter, with occasional responsibilities including quarterly stock takes, assistance with the warehouse and logistics team, sales and VOR reports, plus other tasks related to the Trade Parts remit.

We seek candidates that have experience in parts telesales, ideally involving business-to-business, trade car and van parts, TPS or motor factor supply to fleet clientele, but we will consider candidates with retail (B2C) parts experience.

Ideal candidates will have excellent communication skills, able to organise themselves effectively whilst working under pressure and who are highly customer focused.

The working hours are Monday to Friday 8 : 30am to 5pm with 30-min lunch break,plus 1-in-3 Saturday mornings, 8 : 30am to 12 : 30pm.

In return we offer a basic salary of £29,453 pa, which comprises £28,000 pa for weekday work plus £1,453 pa for the Saturday morning overtime which is paid at time-and-a-half. The monthly bonus allows earnings up to or in excess of £32,200 per annum.

Benefits

• 25 days holiday + the 8 bank holidays
• Pension including life assurance
• Employee and family discounts on products and services
• Eye care vouchers
• Subsidised car option after 3 months’ service (loan plan scheme)
• Share incentive scheme
• Superb career opportunities Group-wide