Parts Sales Executive - Edinburgh

TPS; City of Edinburgh; On-site; GBP 24,000 - 36,000; Full time

Job summary

You will handle orders, provide expert advice, and ensure accurate documentation while managing credit statuses and transactions in line with TPS guidelines. This role emphasizes customer service, teamwork, and driving sales growth in a fast-paced automotive environment.

Qualifications

• Self-starter with proven track record in building relationships and achieving sales targets in a B2B environment.
• Confident communicator with experience selling in a fast-paced or telesales environment.
• Excellent verbal and written communication; ability to build relationships with stakeholders.
• Team player with drive to achieve weekly and monthly targets.
• Attention to detail and accurate record-keeping.
• IT literate; good MS Excel knowledge.

Responsibilities

• Achieve personal KPI and revenue objectives with target customers.
• Identify parts to meet customer sales requirements.
• Utilise product promotions to achieve targets.
• Identify and leverage sales opportunities within customer base.
• Maintain product knowledge and awareness of competitor activity.
• Build strong relationships with customers via phone and face-to-face visits.
• Provide high level of service: understand requirements, respond to requests, progress orders, give expert advice.
• Communicate customer credit status in a timely manner.
• Support TPS Centre team to ensure excellent customer service.
• Handle incoming calls and enquiries within KPI guidelines.
• Use systems to search and order parts.
• Complete documentation accurately and promptly.
• Process cash and credit card transactions per TPS guidelines.

Skills

Relationship building

Sales targets

Communication

Team player

Tools

MS Excel

Job description

TPS Parts Sales Executive

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

What we can offer you:

At TPS we want to take you on a journey and give you a genuine platform to excel and achieve your career objectives. We are committed to attracting and developing our people and take great pride in the Learning and Development pathways Volkswagen Group have put in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.

About the Role

What will you be doing?

Role Responsibilities

As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.

• Achieve personal KPI‘s and revenue objectives with target customers
• Accurately identify parts to meet the customer sales requirements
• Utilise all product promotions effectively to achieve specific targets set
• Identify and leverage potential sales opportunities within customer base
• Maintain own product knowledge and awareness of competitor activity
• Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
• Provide timely communication to customer on their credit status
• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
• Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
• Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
• Ensure the proper and accurate use of all systems to search and order parts
• Complete all required documentation accurately and promptly
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual

Requirements

What are we looking for?

• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
• Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
• Passion for providing a great customer service experienceExcellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
• A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
• Excellent attention to detail and accurate record-keeping
• IT literate, preferably with a good working knowledge of MS Excel
• A passion for the automotive industry