Parts Retail Apprentice

Claas; Market Harborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading agricultural machinery company based in Market Harborough is looking for an Apprentice to join their team. This role involves picking and packing parts, assisting customers, and using stock control systems among other duties. Candidates should have GCSEs in English and Maths, as well as strong communication, IT, and organisational skills. Successful completion of the apprenticeship may lead to permanent employment. Competitive salary offered, with opportunities for career advancement.

Qualifications

• Friendly and effective communication with customers.
• Strong IT and organisational skills.
• Ability to problem solve and work within a team.

Responsibilities

• Picking and packing parts for dispatch.
• Receiving and assisting with sales enquiries.
• Now operating stock control systems efficiently.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Number skills

Logical thinking

Team working

Initiative

Education

GCSE in English (grade 4)

GCSE in Maths (grade 4)

Job description

• Picking and packing parts and ensuring their prompt dispatch to our customers
• Receiving telephone and face-to-face parts sales enquiries, supporting customers and workshop staff with parts identification
• Customer liaison and support
• Assisting with the unloading of deliveries
• Stock taking duties
• Using a computerised stock control system
• Other general duties to ensure smooth operation (housekeeping), Knowledge and understanding of the organisation's: communicating confidently to internal and external customers about the company and how it operates
• Knowledge and understanding of the organisation's: identifying and communicating with the relevant person if a threat or risk to the business is identified
• specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
• specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
• specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
• trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
• trade counter and telesales services: identifying the customers' requirements, matching them to the trade supplier's products and services
• trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
• trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
• trade counter and telesales services: applying basic merchandising techniques used within the business.
• trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
• trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
• trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
• trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
• key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
• key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
• key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
• technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
• technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
• legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
• legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
• legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
• personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
• personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
• personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
• personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
• personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
• Training schedule
• 14-month Apprenticeship Programme
• Attend the CLAAS Academy in Bury St Edmunds for block release training 4 x 1-week blocks, plus monthly virtual classroom sessions, Due to the nature of our industry, you will be required to work overtime as demand dictates; this is extensive, especially during the harvest period. (Please note, when you are under 18, your hours are restricted to 40 per week). Manual driving licence (preferred but not essential).
• GCSE in: English (grade 4)
• GCSE in: Maths (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative, CLAAS offers excellent career prospects and is keen to find someone who is motivated and keen to learn. There will be the opportunity of a permanent job on completion of the apprenticeship, with career development opportunities for the right person.
• MANNS is part of the CLAAS global agricultural machinery business, and we sell and service a comprehensive range of high- quality harvesting equipment and tractors. The CLAAS name has always been recognised for providing excellent and efficient service and machinery, which is the ethos we uphold here at MANNS.
• Employing over 100 staff, MANNS provide a complete service for their customers from Machinery Sales through to After Sales, Service, Parts supply and Finance support from CLAAS Finance.
• This is a great time to consider an apprenticeship with CLAAS UK, with the need for skilled people within the agricultural industry rising as technology continues to advance. Our forward-thinking dealers recognise the need to provide practical experience to a new workforce, alongside a structured learning programme at our Academy in Saxham. Wage £14,918.80 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Trade supplier (level 2) Hours Working hours are 37.5 per week with regular overtime. During peak seasonal periods, you must be prepared to work on a rota that will include evening and weekend work.
• Day shift Overtime Weekend availability

38 hours a week Start date Monday 12 January 2026 Duration 1 year 2 months