Parts Manager

Hartshorne Group; Batley; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading transport solutions provider based in Batley is seeking a Parts Manager. The successful candidate will oversee parts sales and manage relationships with customers, while collaborating with operational teams to ensure excellent service delivery. The role involves leadership, commercial awareness, and a focus on customer satisfaction. Competitive benefits include a company car, loyalty bonus, and comprehensive healthcare support.

Benefits

Company Car

Loyalty bonus

Tool allowance

Fully equipped workshop

Management training programme

Excellent contributory pension scheme

Rewards gateway platform

Healthcare cash plan

Responsibilities

• Develop and strengthen business relationships with aftermarket customers.
• Drive workshop labour revenue through the sale of fitted options.
• Manage parts administration and warehousing.
• Collaborate with the Depot Manager for effective service delivery.
• Travel across the group to support the parts function.

Skills

Leadership

Commercial awareness

Customer focus

Technical knowledge

Operational excellence

Systems competence

Effective communication

Adaptability

Job description

Crossroads Truck & Bus
Parts Manager
Birstall Depot

Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.

Join us as a Parts Manager for the Crossroads region.

As a parts manager overseeing the Crossroads region you will proactively develop and strengthen business relationships with both existing and potential aftermarket customers, with the aim of promoting the company’s parts offering and increasing parts sales. This includes driving workshop labour revenue through the sale of “fitted” options, enhancing customer value and convenience.

The role supports the Group Aftermarket structure by achieving defined sales and profitability targets, while consistently improving the customer experience and satisfaction levels. Additionally, the role is responsible for managing key operational areas including parts administration, warehousing, back counter operations and VMU parts support. This will be done in close collaboration with the Depot Manager and Group Parts Manager to ensure efficient and effective service delivery.

Whilst your time will be predominantly spent in Head Office, you must be prepared to travel across the group to support the parts function.

About You

• Leadership & team management.
• Commercial awareness.
• Customer focus.
• Technical knowledge.
• Operational excellence.
• Systems & process competence.
• Communication & influence.
• Adaptability & initiative

What Do We Offer?

• Company Car
• Loyalty bonus.
• Tool allowance.
• Fully equipped workshop.
• Management training programme
• Excellent contributory pension scheme.
• Rewards gateway platform available for scheme members.
• Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.

Crossroads Truck and Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well‑being is at the forefront of our business