Parts / Customer Advisor

Crewkerne Horticultural; South Somerset; On-site; GBP 60,000 - 80,000; Full time

Job summary

A horticultural supply business in South Somerset seeks an enthusiastic individual to join their team. The role involves managing customer parts orders, assisting in stock control, and providing excellent customer service. Ideal candidates should possess excellent communication skills and a positive attitude. Previous experience in horticulture or automotive supply is a plus but not essential.

Responsibilities

• Identify and order parts for customers via telephone, email, and at the shop counter.
• Manage stock control and allocate orders to the correct locations.
• Assist customers and provide technical support in parts selection.

Skills

Excellent communication skills

Team player

Interpersonal skills

Ability to prioritise workload

Attention to detail

Ability to learn and adapt

Ambitious and keen

Job description

Job Overview

We are looking for an enthusiastic individual to join our successful team, who can demonstrate their passion for excellence, commitment and drive to succeed. Experience in the horticultural, agricultural or automotive parts and accessory supply business would be beneficial but isn’t essential.

Responsibilities

• Identify and order parts for customers taken by telephone, email and at the shop counter.
• Identify and order parts for the workshop and sales department.
• Receive spare parts orders and allocate to the correct binning locations.
• Pick orders accurately and supply to workshop and customers.
• Assist with the management of stock control.
• Answer the telephone, assist in the showroom and generally assist customers in the store.
• Handle customer enquiries about spare parts, provide technical support and offer assistance with parts selection.
• Support sales of spare parts, garden machinery and related products.

Skills

• Excellent communication skills.
• Team player and willing to help others.
• Interpersonal skills – cheerful with a positive ‘can do’ attitude.
• Ability to prioritise workload.
• Attention to detail.
• Ability to learn and adapt to new challenges.
• Ambitious, keen and willing to learn.