Parts Coordinator

Internetwork Expert; West Bromwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable company in the field in West Bromwich seeks a dedicated individual to manage customer service and warehouse operations. Responsibilities include order preparation, stock control, and processing warranty claims. Ideal candidates will have experience in warehouse operations and possess Microsoft Office skills, particularly in Word and Excel. A forklift license is a plus. This role requires attention to detail and the ability to work well in a team.

Qualifications

• Basic level in Microsoft Word and Excel.
• Experienced in warehouse operations (preferred).
• Possession of a forklift license is highly desirable.
• Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage.
• Demonstrates professional phone etiquette and effectively manages email inquiries.
• Detail-oriented, diligent, positive, a strong team player, and highly reliable.

Responsibilities

• Order Prep: Pre-pick workshop parts, pick customer orders, and check stock availability per enquiry.
• Sales & Customer Service: Handle inbound/outbound calls and walk-ins; build relationships via product knowledge and strong first impressions.
• Stock Control: Replenish consumables/service parts regularly for quick service to workshop, departments, and trade/retail clients.
• Process warranty claims (parts-related) and complete admin (customer records, invoicing) promptly and accurately.

Skills

Customer service

Warehouse operations

Attention to detail

Team player

Tools

Microsoft Word

Microsoft Excel

Forklift

Job description

Responsibilities

• Order Prep：Pre-pick workshop parts, pick customer orders, and check stock availability per enquiry.
• Sales & Customer Service：Handle inbound/outbound calls and walk-ins; build relationships via product knowledge and strong first impressions.
• Stock Control：Replenish consumables/service parts regularly for quick service to workshop, departments, and trade/retail clients.
• Process warranty claims (parts-related) and complete admin (customer records, invoicing) promptly and accurately.

Qualifications

• Basic level in Microsoft Word and Excel.
• Experienced in warehouse operations (preferred).
• Possession of a forklift license is highly desirable.
• Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage.
• Demonstrates professional phone etiquette and effectively manages email inquiries.
• Detail-oriented, diligent, positive, a strong team player, and highly reliable.