Parts Advisor Renault Trucks -Bellshill

Volvo; Bellshill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading transport solutions company is seeking a Parts Advisor in Bellshill to promote Renault Trucks parts and service. The suitable candidate should have excellent customer service skills and attention to detail, a valid UK driving licence, and preferably experience with vehicle parts. The role involves managing customer orders, answering enquiries, and compiling parts for repairs. Competitive pay of £13.50 per hour and opportunities for training are included.

Qualifications

• Excellent customer service skills, both over the telephone and face to face.
• Attention to detail for ordering parts.
• Strong IT skills and ability to learn new systems quickly.
• Experience in vehicle parts sales is advantageous.

Responsibilities

• Promote Renault Trucks parts and service.
• Answer telephone enquiries and take customer orders accurately.
• Ensure accurate invoicing and credits for goods supplied or returned.
• Manage customer order number process.
• Compile parts from job cards for repairs.
• Provide proactive customer sales and feedback.

Skills

Excellent customer service skills

Good attention to detail

Strong IT skills

Good team player

First class problem-solving skills

Valid UK driving licence

Job description

Overview

Parts Advisor – Renault Trucks Scotland
Bellshill, ML4 3LU

Pay & Hours

• £13.50 per hour (dependent on experience)
• 42-hour working week

Shift Pattern

• Rotating shifts, Monday to Friday:
  • Early shift: 06:30 – 15:00
  • Late shift: 12:30 – 21:00 (includes £60/week shift allowance)
  • 1 in every 2 Saturdays: 08:00 – 12:00

The Day to Day

• Promote Renault Trucks parts and service
• Competently answer telephone enquiries and take customer orders accurately
• Ensure invoices and credits are accurately raised for goods supplied or returned
• Front counter sales including managing the customer order number process
• Produce parts quotations for customers
• Accurately compile parts from job cards for repairs being carried out in the workshop
• Proactive customer sales and feedback competitor information to Parts Supervisor
• Facilitate developing local promotional offers
• Pick up and deliver parts when occasionally needed
• Ensuring product knowledge and skills are maintained to company requirements
• Opportunity to attend training courses to support your ongoing development

Key Skills / Experience

• Excellent customer service skills, both over the telephone and face to face
• Good attention to detail as you will be working with parts numbers when ordering parts for our customers
• Good level of English, both written and spoken
• Strong IT skills and the ability to quickly pick up new systems
• Good team player with ability to work on own initiative
• Well organised and able to work under pressure and meet deadlines
• First class problem-solving skills
• Valid UK driving licence
• Experience of working with vehicle parts or sales experience would be advantageous

Additional notes

We value your data privacy and therefore do not accept applications via mail.

About Volvo Group and Renault Trucks

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.