Parts Advisor (FTC)

Genuine Parts Company; Nuneaton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive parts supplier in Nuneaton is seeking a candidate for a customer relations role. Your responsibilities will include taking orders, upselling, and building lasting rapport with local customers. The ideal candidate is punctual, organized, and has excellent communication skills. This role offers exclusive discounts on car parts and opportunities for career progression.

Benefits

Exclusive discounts from major retailers

Career progression opportunities

Free access to health and financial tools

Performance based bonus

Qualifications

• Punctual, organized, and efficient when working towards deadlines.
• Pro-active and enthusiastic in customer interactions.
• Strong communication skills and ability to empathize with customers.

Responsibilities

• Taking orders over the telephone and upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Promoting offers, discounts, and customer competitions.
• Limiting credits and returns by sending the right parts first time.

Skills

Customer communication

Sales techniques

Time management

Empathy

Job description

NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.

Responsibilities

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long‑term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right parts, first time.

Qualifications

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro‑active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

Benefits

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance based bonus, paid monthly.
• Discount on car parts.

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