Parts Advisor: Frontline Parts & Customer Care

Volvo; Felixstowe; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading transportation company is seeking a Parts Advisor in Felixstowe. The ideal candidate will manage customer parts queries and ensure accurate order handling. Previous vehicle parts experience and effective communication skills are essential. This full-time role offers a salary of up to £31,000, with additional overtime compensation and various employee benefits including holidays and a pension scheme.

Benefits

25 days holiday rising with service

Pension scheme with an employer matched contribution

Healthcare cash back scheme

Discounts across retailers, cinemas, and theme parks

Discount on contract hire cars

Qualifications

• Previous experience in vehicle parts handling is required.
• Strong written and verbal communication skills are necessary.
• Ability to develop or enhance existing processes is needed.
• Competence in using desktop PC and software systems is essential.

Responsibilities

• Handle customer parts queries at Front of House counter.
• Ensure accuracy in customer orders and specifications.
• Manage ordering and receipt procedures for goods.
• Maintain cleanliness and organization of parts area.
• Organize stock rotation and counts.

Skills

Previous Vehicle Parts experience

Effective communication skills

Process development experience

PC and software competence

Job description

A leading transportation company is seeking a Parts Advisor in Felixstowe. The ideal candidate will manage customer parts queries and ensure accurate order handling. Previous vehicle parts experience and effective communication skills are essential. This full-time role offers a salary of up to £31,000, with additional overtime compensation and various employee benefits including holidays and a pension scheme.