Parts Advisor- Ford Bradford

D.M.Keith Limited; Aberford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

30 days holiday (Including Bank HOLIDa

Pension Scheme

Discount for servicing and repairs on家

Cycle to work scheme

Job summary

D.M.Keith Limited is seeking a Parts Advisor for our Ford Bradford dealership to support the Parts Department and deliver world-class customer service. You will become part of a family-run business with strong values and opportunities for progression through internal promotion.

You will manage stock, identify customer needs using EPAC/ETKA catalogs, and process transactions with courtesy while learning the automotive parts environment and manufacturer systems through on-the-job and manufacturer

Qualifications

• Customer-focused, world-class service ethos.
• Ambition to progress within the business.
• Willingness to train and learn automotive parts knowledge.

Responsibilities

• Ensure efficient operation of the Parts department.
• Plan and control department resources to maximise sales and customer satisfaction.
• Supervise and develop department staff.

Skills

Customer service

Sales ability

Teamwork

Attention to detail

Tools

EPAC catalogues

ETKA catalogues

Job description

We are looking for a Parts Advisor to join our Parts Department at our Ford Bradford dealership. This is a fabulous opportunity to join a family run business in the AM top 50 and represent one of our fantastic manufacturer partners.

We are looking for ambitious and driven individuals who are passionate in providing world-class customer service.

About the business

Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 26 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude.

Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.

We offer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a “top one percenter”.

We’ll expect you to work hard but in return we’ll offer you an industry leading package and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.

About you

You will be responsible facilitating the efficient operation of the Service department through the use of all available Aftersales departmental resources to maximise customer experience and profitability throughout all transactions. You will also be expected to ensure there is growth and development of the business through providing core, value added and incremental aftersales products whilst upholding full Duty of Care to our customer’s vehicles at all times.

Full training will be provided for those joining as a trainee, giving you opportunity to attend manufacturer Courses and access to continuous internal coaching and support. Please note that offsite travel for brand training is a mandatory requirement for this role.

Main Purpose of Job:

• To ensure the efficient and profitable operation of the Parts department.
• To plan organise and control the Parts Department resources to maximise the Parts sales, up sell and customer satisfaction.
• To supervise and develop the other personnel in the department
• To receive and identify stock. To check goods from suppliers.
• To locate items in parts department correctly
• To ensure accurate identification of customers' needs by means of, EPAC, ETKA parts catalogues and computer stock lists.
• To conduct all transactions with customers with the utmost courtesy.
• Implementation of discount structure as applicable.
• To pick parts for service, sales, retail and trade customers

What we offer:

• 30 days holiday (Including Bank Holidays), increasing with length of service
• Pension Scheme
• Discount for servicing and repairs on your family and friend’s cars.
• Cycle to work scheme.

Hours

Monday- Friday 8:00am-5:00pm
Every other Saturday 8:30am-12:30pm

We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race,ethnicity, gender, age, national origin, religion, disability or other characteristics.