Parts Advisor — Customer Service & Parts Specialist

Group 1 Automotive; Warrington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive retailer in Warrington is seeking a Parts Advisor to join their parts department. The ideal candidate will possess excellent communication skills and a strong commitment to customer service. Responsibilities include guiding customers on parts availability, logging and allocating parts accurately, and maintaining customer records. With a focus on development, the company offers numerous perks such as generous annual leave, employee discounts, and flexible working options. Candidates must hold a valid UK driving licence.

Benefits

33 days of annual leave

Exclusive retail discounts

Pension scheme

Flexible working options

Training and development opportunities

Healthcare access

Volunteer day

Qualifications

• Strong ability to meet deadlines in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficient in IT, including Microsoft Excel, Word, and Outlook.
• Must hold a valid UK driving licence.

Responsibilities

• Provide guidance on parts availability to customers.
• Log and allocate parts and consumables accurately.
• Deliver outstanding customer service to all customers.
• Maintain accurate customer records on systems.
• Communicate relevant promotions and offers to customers.

Skills

Customer service skills

IT proficiency

Strong ability to meet deadlines

Excellent communication

Time management

Job description

A leading automotive retailer in Warrington is seeking a Parts Advisor to join their parts department. The ideal candidate will possess excellent communication skills and a strong commitment to customer service. Responsibilities include guiding customers on parts availability, logging and allocating parts accurately, and maintaining customer records. With a focus on development, the company offers numerous perks such as generous annual leave, employee discounts, and flexible working options. Candidates must hold a valid UK driving licence.