Parts Advisor - Commercial Vehicle in Gainsborough)

Glen Callum Associates; Gainsborough CP; On-site; GBP 40,000 - 47,000; Full time

Job summary

An established industry player is seeking a knowledgeable Commercial Vehicle Parts Advisor to join their dynamic team. This role offers the chance to leverage your expertise in commercial vehicle parts while providing exceptional customer service. You'll be the go-to person for customer inquiries, helping to process orders and manage relationships to drive account growth. With a vibrant work culture that values innovation and employee engagement, this opportunity not only allows you to make a significant impact but also offers benefits like an Employee Ownership Trust, ensuring you have a stake in the company's success. If you're passionate about parts and customer care, this role is perfect for you!

Benefits

Pension scheme

20 days holiday (28 days total including Bank Holidays)

Employee Ownership Trust

Free onsite parking

Qualifications

• Minimum 2 years' experience as a Parts Advisor in the commercial vehicle sector.
• Strong knowledge of commercial vehicle parts and excellent customer service skills.

Responsibilities

• Assist customers with commercial vehicle parts enquiries and provide expert advice.
• Process customer orders accurately and maintain records in the company's systems.

Skills

Customer Service Skills

Knowledge of Commercial Vehicle Parts

Communication Skills

Organizational Skills

Order Processing

Customer Relationship Management

Tools

Computer Systems for Order Processing

Job description

Parts Advisor - Commercial Vehicle

Are you an experienced Parts Advisor with Commercial Vehicle experience looking to enhance your career with a well-established company? Do you have a passion for commercial vehicle parts and accessories and a drive to deliver excellent customer service? If so, we have the perfect opportunity for you!

We are currently seeking a Commercial Vehicle Parts Advisor with at least 2 years' experience to join our team at a leading business specializing in the sale of a comprehensive range of commercial vehicle parts and accessories. The company offers a vibrant working environment with a dynamic culture that values innovation, customer service, and employee engagement. As part of the team, you'll have the chance to make a real impact while benefiting from the company's Employee Ownership Trust, allowing you to own shares in the business!

Location: Easily commutable from Retford, Doncaster, Bawtry, Gainsborough, Worksop, Rotherham, Tuxford, Rampton, Lincoln, Newark on Trent, Chesterfield, Clowne.

Salary: OTE: £47K (basic up to £40K DOE) + Pension scheme + 20 days holiday (28 days total including Bank Holidays) + Employee Ownership Trust + Free onsite parking.

The Role:

As a Commercial Vehicle Parts Advisor, you will be the key point of contact for customers seeking expert advice on commercial vehicle parts. You will help process orders, manage customer relationships, and contribute to the growth of customer accounts.

Key Responsibilities:

1. Assist customers with commercial vehicle parts enquiries, offering expert advice and solutions.
2. Utilise your experience as a Parts Advisor to meet customer needs effectively and professionally.
3. Make outbound calls to update customers on order statuses and ensure complete satisfaction.
4. Develop and grow customer accounts through excellent relationship management.
5. Process customer orders accurately and in a timely manner.
6. Maintain up-to-date records of customer information and order details in the company's systems.

Skills and Experience:

1. Minimum 2 years' experience as a Parts Advisor, ideally within the commercial vehicle sector.
2. Strong knowledge of commercial vehicle parts and accessories.
3. Excellent customer service skills with the ability to communicate effectively.
4. Comfortable making outbound calls to provide updates and resolve queries.
5. Experience in building and managing customer accounts.
6. Proficient in using computer systems for order processing and customer data management.
7. Strong organisational skills with a keen eye for detail.

How to Apply:

Glen Callum Associates Ltd - Automotive Aftermarket Recruitment Specialists

JOB REF: 4214RC Parts Advisor - Commercial Vehicle