Parts Advisor

Listers; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading motor retailer in the UK is recruiting a Parts Advisor for their Volkswagen Dealership in Nuneaton. The role involves customer interaction, managing parts inquiries, and ensuring efficient service delivery. Ideal candidates will have previous experience, strong customer service skills, and the ability to thrive in a fast-paced environment. This position offers a competitive salary package and opportunities for career growth within the company.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Company events

Qualifications

• Previous experience as a parts advisor or in a similar role.
• Good understanding of cars and parts.
• Ability to build rapport with customers.
• Proactive and able to work in a fast-paced environment.

Responsibilities

• Interacting with customers and handling parts inquiries.
• Pre-picking parts for workshop job cards.
• Developing customer relationships through good product knowledge.
• Processing warranty claims and maintaining accurate records.

Skills

Customer service

Communication skills

Organizational skills

Sales driven

Job description

Job Introduction

We are recruiting for a Parts Advisor to join our Volkswagen Dealership in Nuneaton. The hours of work are Monday to Friday, 8am to 6pm, as well as working Saturdays on a rota basis 8am to 1pm. Salary includes a basic salary plus a monthly bonus, with an OTE of £32,500. A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Volkswagen parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly‑motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands. This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers.

Role and Responsibilities

• The work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our customers.
• You will be responsible for pre‑picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.
• Through in‑bound and out‑bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
• Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
• Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
• You’ll develop knowledge of our premium Volkswagen products to understand the purpose of vehicle parts and how they function.

About you

We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company. However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate. The ability to quickly establish and build rapport with our customers. You should be proactive; sales driven and maintain an outstanding level of customer service. You must have excellent communication & organisational skills while working well in a fast‑paced environment. A professional individual who is able to work towards tight deadlines.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In‑house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.