Parts Advisor

Scania; Swindon; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive company in Swindon seeks a Parts Advisor to enhance customer service and manage parts orders effectively. The role includes building customer relationships and assisting in stock management. Ideal candidates will possess excellent customer service skills and will thrive in a dynamic environment. The company offers a competitive benefits package and significant investment in employee development.

Benefits

Pension scheme

Life insurance

Financial incentive schemes

Discounts on major retail outlets

Qualifications

• Experience in customer service or parts advisory roles is preferable.
• Ability to handle multiple tasks and manage workload efficiently.

Responsibilities

• Order parts and manage supplier relationships.
• Assist with delivery and collection of parts.
• Build and develop customer relationships through excellent service.
• Control stock levels and conduct perpetual stock checks.

Skills

Excellent customer service skills

Ability to build rapport

Trustworthiness

Initiative under pressure

Job description

Parts Advisor

Swindon

Overview

Scania GB are looking for an individual with excellent customer service skills to take on the exciting role as a Parts Advisor. The main responsibility of this role is to provide timely and efficient support for the Aftersales operation whilst meeting and exceeding sales targets.

Key Responsibilities

• Order parts in line with operational needs and chase suppliers.
• Assist with delivery and collection of parts when required, ensuring they are packaged and documented correctly.
• Support increased part sales and fixed price repairs through proactive selling utilising the primary national part sales programmes.
• Answer the phone in a friendly and open manner using the company standard greeting.
• Build and develop customer relationships through the provision of sound parts knowledge and excellent customer service, ensuring that customer requirements are met or always exceeded.
• Assist in controlling optimum stock profile for the branch whilst minimising levels of obsolescence.
• Proactively embark on perpetual stock checks working to reduce stock check line discrepancy rate.

Character

• Ability to build rapport and positive relationships – Working with the customer to build professional relationships to maximise sales opportunities and meet the customer’s needs.
• Trustworthy – Managing own workload, ensuring the customers are kept up to date.
• Forward thinker, using own initiative under pressure – Be able to overcome any obstacles that present themselves under pressure while ensuring the customer’s needs are still met.

Apply

Have you got the experience that you believe will be suitable to fulfil this amazing position? If so, we would love to hear from you!

Benefits

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

Development

At Scania we invest considerably in colleague development and training, and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Culture

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family‑friendly environment for everyone.

Values

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values: CUSTOMER FIRST, RESPECT FOR THE INDIVIDUAL, ELIMINATION OF WASTE, DETERMINATION, TEAM SPIRIT and INTEGRITY in all we do.